Officer, Order Management (Mandarin Speaker) - 1 year leasing

We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future.

We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress.

Not only your performance but also your personality matter to us, regardless of gender, age, ethnicity, orientation, and background.  At BASF, careers develop from opportunities. 

Objectives of the Position      

This position aims to provide end-to-end delivery services by efficiently handling customer service and logistics management to maintain business continuity, enhance service level and safety continuity in business.

Job Responsibilities: -

• Manage end-to-end daily order process and operation


• By collaborating with multiple functions (internal and external) including but not limited to customers, sales, GB, suppliers, finance, controlling. The operation includes but not limited to:

• 
  
  
  
  • Sales order creation
  
  
  • PO transaction.
  
  
  • Payment following up and order release.
  
  
  • Delivery schedule coordination.
  
  
  • Delivery order creation.
  
  
  • Shipment creation.
  
  
  • Transportation arrangement.
  
  
  • Billing and invoice management.
  
  
  • Documents collection.
  
  
  • Month end reconciliation.
  
  
  • Import/export related coordination and operation.
  
  
  • Monitor shipping and import/export status for overseas supply & delivery.
  
  
  • Escalate any issues for on-time fulfillment.
  
  
  
  

• Capture market intelligence on supply chain related topics. From daily interaction with customers and sharing with the business as appropriate, includes but not limited to:
  
  
  
  • Provide best possible service to customers and promote the establishment of long-term customers
  
  
  • relationships to ensure a sound profitable future customers base.
  
  
  • Ensure best logistic cost execution through daily transportation management operation.
  
  
  • Continuously improve end-to-end efficiency with creative ideas and digital tools’ support.
  
  
  • Complete any unstated end-to-end officer-related tasks assigned by the manager
  
  
  
  

• Manage customers’ complaints

• 
  
  
  
  • NCM operation and communication according to defined procedures / system.
  
  
  • Escalate critical NCMs when needed for appropriate resolution.
  
  
  
  

• Operational Compliance
  
  
  
  • Ensure that all operations (also at customer premises) are carried out in accordance with internal
  
  
  • standards and local government regulations.
  
  
  • Report any areas of concern immediately to Supply Chain Manager.
  
  
  
  

Job Requirements

• Education: Bachelor’s degree or higher in International Trade, Logistics, Supply Chain Management, or a related field.


• Work Experience: Minimum 2–3 years of experience in order-to-cash processes; experience in the chemical industry is an advantage.


• Language Skills: Proficient in Mandarin (both written and spoken) for communication with customers in China, as well as fluency in English.


• Technical Skills: Strong SAP competency is required.


• Personal Attributes: Thrives in a dynamic environment, maintains a positive and solution-oriented


• mindset, adapts well to change, collaborates effectively across teams, and consistently demonstrates strong professionalism and work ethic.

Note: This position requires flexibility to work according to China holiday arrangement

About BASF in Malaysia

BASF has been present in Malaysia since 1989, and operates a manufacturing plant in Pasir Gudang, Johor. BASF’s Regional Service Hub in Kuala Lumpur provides functional support services to BASF companies in 20 markets across Asia Pacific. BASF also provides infrastructure and utilities support services to its joint ventures BASF PETRONAS Chemicals and Toray BASF Resins at an integrated Verbund site situated in the Gebeng Industrial Zone, Pahang. BASF posted sales to customers in Malaysia of approximately €340 million in 2024 and had 2,579 employees as of the end of the year. Further information is available on www.basf.com/my