Officer, Tracing (Cargo)

ABOUT US

At Teleport, we’re on an exciting mission to innovate in the traditional logistics industry. We want to enable everyone, from single merchants to the largest companies, to move eCommerce parcels cross-border in a faster, cheaper and better way.

We are looking for an Officer, Tracing to work with our Operations team supporting our journey to 2 million parcels this year.

Ready to shape how the world sees Teleport? Keep reading!

Learn more about Teleport here: https://www.teleport.it/

A DAY IN A LIFE

You can expect your days to be pretty varied at Teleport. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

• Data Entry & System Updates: Handles data entry of tracing details into relevant systems and performs simple updates in spreadsheets/logs.
• Document Compilation: Compiles supporting documents for Tracing Executives.
• Record Maintenance: Prepares and maintains tracing logs, case files, and periodic summaries.
• Reporting Support: Assists in generating status dashboards and performance reports.
• Information Collection: Requests or collects documents and information from internal stakeholders.
• Escalation: Escalates missing or unclear information to Tracing Executives.
• Support Material Preparation: Prepares checklists, reminders, or summary notes to aid team efficiency.
• Internal Follow-ups: Follows up on internal requests (e.g., status updates, missing documents).
• Filing & Organization: Assists in filing, sorting, and organizing tracing records.
• Timeline Tracking: Helps track case timelines and flag pending tasks to ensure timely resolution.
• Administration Support: Provides general administrative support to the tracing unit. 

• Qualification or diploma in Logistics, Business Admin or equivalent.

• 1-2 years of experience in a cargo/operations admin role.
• Technical Skills: Proficient in Excel, Word, and email communication tools. Proficient in Google Workspace (Sheets, Slides, Docs) is a bonus.
• Good written and verbal communication skills.
• Strong attention to detail and ability to manage multiple tasks and deadlines.
• Proactive and self-motivated.
• Strong interpersonal skills for effective stakeholder communication.