Officer - Warranty

Company :

Daily Claim Handling

a)    Receiving & Processing Claims

·         Receive daily warranty claims from Service Advisor for processing.

·         Ensure all received claim documents tally with invoiced warranty for the day.

·         Perform daily processing of claims within KPI limit

·         Ensure excellent quality of warranty processing to minimize rejection and outstanding amount and maximize repayment from Principals.

b)    Follow-ups

·         Constantly follow-up with Aftersales Distribution Department to get the claims approved and Credit Note on time

·         Follow-up with Service Advisor to get the documentations for submissions and re-submissions.

·         Maintain good and healthy working relationship with Service Advisors and Workshop personnel.

c)     Paperwork

·         Ensure all warranty paperwork is properly documented and that all verifying criteria needed by the factory/distributor are processed correctly.

·         Establish correct problem and remedy codes (and their explanation) and operation number, record the same on claim.

·         To perform weekly warranty status report

d)    Rejections

·         Ensure rejections are limited to 1% annually.

e)    Others

Responsible to perform other duties requested by superior