OFFICER/EXECUTIVE, CUSTOMER SERVICE

• To manage shoppers/tenants & external shopper’s complaint or feedback via phone calls, email or walk in & to update them with appropriate manners.
• To evaluate/review all feedbacks, complaints, comments from shoppers for management review by monthly basis via helpdesk Management. 
• To handle and manage ONECARD Loyalty program transactions including to promote ONECARD 1Pay for new applications, re-new and replacement or loss of ONECARD card. 
• To print gift cards by purchasing from ONECARD and non-members, tenants or corporate for their respective events
• To manage Mall Operations for handling Recycle Centre, manage the data for recycle data and monitor any details from Recycle Program.
• To monitor shopper’s traffic flow and in-house marketing plans which is organized by ONECARD, ONESHOP and Marketing at respective Customer Service Counters.
• To assist and monitor ticket issues for Building Management and to report all defect issues via Help Desk
• To plan staff coordination for all counters & to give full support to team whenever they are needed for certain events and during peak seasons.
• To comply & maintain the knowledge of applicable rules, regulations & standards with best practices for overall team.
• To monitor counter’s cleanliness, staff’s attire and other area including Luxe lounge, sitting area inf front of the counters, CS workstations & follow up related documentations in daily basis. 
• To coordinate with Customer Service Team & ad-hoc task assigned by the management team.
• To coordinate mall ambassador when there is an event or ad hoc visit from outsiders.
• Working closely with Operation Manager to ensure mall runs smoothly
• Taking part in forecasting and budgeting for Customer Service usage and tracking the actual performance against budget.

Requirements

• Pleasant personality
• Fluency in written/spoken English and Bahasa Malaysia
• Positive attitude and can work in rotation basis
• Fresh graduate is encouraged to apply

Remuneration shall commensurate with qualification and experience. Please apply online with your latest resume and recent passport size photograph (n.r) and expected salary.

Your application will include the following questions:

What's your expected monthly basic salary?

Developed by Bandar Utama City Centre Sdn Bhd, Klang Valley icon 1 Utama Shopping Centre is situated in the bustling MSC Malaysia Cybercentre township Bandar Utama, along the golden mile of Petaling Jaya. In 1995, 1 Utama redefined the concept the suburban shopping centres when it first opened its doors in August. Setting standards further, the popular shopping haven expanded with the launch of its extended phase in 2004 for a gross built-up of over 5 million square feet.

Today, 1 Utama’s status has been sealed as one of Malaysia’s top shopping centres and an international shopping destination. It is indisputably a premier shopping and entertainment mecca, attracting millions of shoppers, both locals and tourists. Positioned as an events and lifestyle shopping centre catering to the middle upper income group with heavy focus on fashion, F&B and entertainment, 1 Utama is continuously upgrading its services for an exciting shopping environment. It delivers an integrated development with a distinct personality of its own with 20-storey corporate office (Plaze IBM and KPMG Tower) and 5-star One World Hotel just next door.

1 Utama is committed to making the best even better. As part of our ongoing expansion plans, we are seeking to recruit dynamic and dedicated individuals to join us. As a member of 1 Utama, you will enjoy working in a highly creative environment with the support of an experienced team.

Do you have the drive to achieve? We’ll love to hear from you.

Developed by Bandar Utama City Centre Sdn Bhd, Klang Valley icon 1 Utama Shopping Centre is situated in the bustling MSC Malaysia Cybercentre township Bandar Utama, along the golden mile of Petaling Jaya. In 1995, 1 Utama redefined the concept the suburban shopping centres when it first opened its doors in August. Setting standards further, the popular shopping haven expanded with the launch of its extended phase in 2004 for a gross built-up of over 5 million square feet.

Today, 1 Utama’s status has been sealed as one of Malaysia’s top shopping centres and an international shopping destination. It is indisputably a premier shopping and entertainment mecca, attracting millions of shoppers, both locals and tourists. Positioned as an events and lifestyle shopping centre catering to the middle upper income group with heavy focus on fashion, F&B and entertainment, 1 Utama is continuously upgrading its services for an exciting shopping environment. It delivers an integrated development with a distinct personality of its own with 20-storey corporate office (Plaze IBM and KPMG Tower) and 5-star One World Hotel just next door.

1 Utama is committed to making the best even better. As part of our ongoing expansion plans, we are seeking to recruit dynamic and dedicated individuals to join us. As a member of 1 Utama, you will enjoy working in a highly creative environment with the support of an experienced team.

Do you have the drive to achieve? We’ll love to hear from you.

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What can I earn as a Customer Service Executive