Onboarding Admin Executive

Job Description

Driver Onboarding & Acquisition

• Manage and process new driver onboarding cases from registration until activation

• Review, verify and maintain onboarding documentation and records

• Coordinate with Operations teams to ensure smooth onboarding processes

• Follow up on pending applications and unresolved onboarding cases

• Monitor onboarding pipeline, conversion rates and activation performance

• Support recruitment campaigns, roadshows and driver acquisition initiatives

• Identify onboarding bottlenecks and recommend process improvements

• Prepare onboarding and acquisition performance reports for management

Driver Communications & Engagement

• Manage communications across official driver channels and platforms

• Prepare and distribute operational announcements, reminders and campaign updates

• Coordinate driver engagement, retention and awareness campaigns

• Respond to driver enquiries and escalate operational issues when required

• Support the planning and execution of townhalls, roadshows, trainings and driver events

• Track communication effectiveness and engagement performance

• Prepare presentations, communication materials and management updates

EVP Registration & Management

• Own and manage the end-to-end EVP process from registration until approval

• Review, verify and submit EVP applications and supporting documents

• Track EVP application status and follow up with relevant stakeholders

• Coordinate with internal departments regarding EVP matters

• Monitor EVP approvals, renewals and expiry timelines

• Maintain accurate EVP databases, trackers and documentation records

• Handle driver enquiries related to EVP registration, renewal and compliance requirements

• Resolve EVP processing issues and minimise activation delays

• Prepare EVP status reports and provide regular updates to management

• Recommend improvements to EVP processes and turnaround time