Online Live Chat Specialist

Job Description:
We are looking for a part-time Online Live Chat Specialist to join our team at Hilton in Malacca City, Melaka, MY. As an Associate Level employee with at least 3 years of experience, the Online Live Chat Specialist will be responsible for providing exceptional customer service through online chat support.
Responsibilities:
1. Engage with customers in real-time through live chat to address inquiries, provide information, and resolve issues promptly and effectively.
2. Demonstrate independent problem-solving skills to handle a variety of customer requests and concerns.
3. Utilize time management skills to efficiently handle multiple chat conversations simultaneously.
4. Make informed decisions to ensure customer satisfaction and uphold Hilton's high service standards.
5. Collaborate with internal teams to escalate complex issues and follow up on resolution.
6. Maintain a positive and professional attitude while interacting with customers and colleagues.
7. Adhere to company policies and procedures for data privacy and security.
Requirements:
1. Seniority at the Associate Level with a minimum of 3 years of relevant experience in customer service or online support.
2. Strong communication skills with the ability to convey information clearly and concisely in written form.
3. Independent and resilient personality traits to thrive in a fast-paced and dynamic work environment.
4. Proficient in time management to prioritize tasks and meet deadlines consistently.
5. Decision-making skills to handle challenging situations and make sound judgments.
6. Familiarity with chat support software and online communication tools.
7. Flexibility to work varied shifts, including evenings and weekends.
Benefits:
1. Retirement plan options for eligible employees.
2. Parental leave policy to support work-life balance for caregivers.
3. Training and professional development opportunities to enhance skills and knowledge.
Working Environment:
At Hilton, we set a high standard for achievement and pursue excellence in every endeavor. Our team values collaboration, innovation, and dedication to providing exceptional service to our guests. As an Online Live Chat Specialist, you will be part of a supportive and inclusive work environment focused on delivering memorable experiences to our customers.
Equal Opportunity Statement:
Hilton is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We welcome applicants from all backgrounds and strive to create a fair and inclusive hiring process for all candidates. How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.