Onsite Customer Support

Help Desk & IT Support (Information & Communication Technology)

An on-site personnel in Managed Services environment that is responsible for providing many of the services typically performed by a service technician which immediately improve productivity and efficiency by maximizing the performance levels of the output devices our customer counts on everyday.

This on-site personnel will provide support to reduce the need for equipment service and maximize equipment uptime through regular preventive maintenance. Provide primary customer contact for equipment service and repair, office supplies and consumables.

Job Responsibilities

1. Knowledge of and Support of Fujifilm and 3rd Party print devices, service offerings and processes  

• Requires good understanding of machine operation, Key operator knowledge, default settings, and host interface set-up
• Assist customers to use equipment so that they can maximise utilisation of the office devices
• Perform maintenance and repair of high-frequency service call areas on specified equipment to maximize customer uptime
• Log all activity for each machine – response time, resolution time, downtime etc related info
• Escalate service requirements to analyst or tech support as

2. Ensure a reliable supply of parts and consumable items are on site

• Inspect regularly supply levels and main effective On Site parts and consumables inventory order via Fujifilm or third party as required
• Ensure customer and Customer Liaison/Operation Executive are aware of any deficiencies
• Provide daily service to replenish paper, toner, fuser, etc to assigned devices (as may be contracted)
• Maintain effective On Site Parts inventory appropriate to client equipment population

3. Record keeping and billing support

• Provide meter readings for billing purposes, or audit for reporting. 
• Provide Customer Liaison/Operations/Facility Management Executive and customer with machine statistics, service history, etc
• Log all activity for each machine
• Responsible for customer satisfaction with all Fujifilm, 3rd party equipment and services provided
• Respond to customer care calls
• Dedicated DocuCare support of copiers/duplicators/printers.
• Providing Desk Side and Help Desk Support
• Maintain positive relationships with CSD, 3rd party service providers, customers, and peers to ensure smooth implementation/ installation and operation.

5. Any other Ad-Hoc task requested by Service Delivery Manager

Your application will include the following questions:

What's your expected monthly basic salary?

Want to join a market leader in Business Equipment and Document Management Systems?

FUJIFILM Business Innovation is a leading company in the Document Services & Communications field, offering solutions and services to help customers resolve their business challenges. Underlying our solutions and services are our world-class office multifunction devices (MFD's), printers and production printers that we develop and manufacture for worldwide distribution.

A history of Innovation

In terms of innovation, FUJIFILM Business Innovation is no stranger, especially to the corporate sector. Spending an average of US$1.7 billion every year on research and development, new methods are conceived for creating, editing, copying, printing and transmitting information that is persuasive, useful and necessary for business processes to become more effective and efficient.

Extensive Product Range

With the industry’s broadest selection of hardware, software and services, FUJIFILM Business Innovation has led the way in enabling the sharing of ideas, knowledge and documents through easy conversion of these to an electronic format.

Customer Focus & Service Capability

FUJIFILM Business Innovation does not only sell products but also strives to help its customers to better utilize their knowledge of these products. As such, we take time to understand our customers’ work environment – people, processes and workflow – and then create solutions that uniquely fit their businesses, with the objective of optimizing knowledge sharing. Customer Satisfaction is pivotal to the Company’s business through the introduction of superior products and services that guarantee full satisfaction. FUJIFILM Business Innovation delivers the efficiency that customers have come to recognize and expect.

FUJIFILM Business Innovation is committed to developing 'greener' products that are better for the environment. We are ISO14001 certified.

We always felt a strong sense of pride in giving back to the community. By going back to basics, FUJIFILM Business Innovation Malaysia has constantly been supporting the local and regional community through its various charitable efforts. We find that the best way for us to reach out and assimilate deep into the hearts of all Malaysians is to think globally and act locally.

Want to join a market leader in Business Equipment and Document Management Systems?

FUJIFILM Business Innovation is a leading company in the Document Services & Communications field, offering solutions and services to help customers resolve their business challenges. Underlying our solutions and services are our world-class office multifunction devices (MFD's), printers and production printers that we develop and manufacture for worldwide distribution.

A history of Innovation

In terms of innovation, FUJIFILM Business Innovation is no stranger, especially to the corporate sector. Spending an average of US$1.7 billion every year on research and development, new methods are conceived for creating, editing, copying, printing and transmitting information that is persuasive, useful and necessary for business processes to become more effective and efficient.

Extensive Product Range

With the industry’s broadest selection of hardware, software and services, FUJIFILM Business Innovation has led the way in enabling the sharing of ideas, knowledge and documents through easy conversion of these to an electronic format.

Customer Focus & Service Capability

FUJIFILM Business Innovation does not only sell products but also strives to help its customers to better utilize their knowledge of these products. As such, we take time to understand our customers’ work environment – people, processes and workflow – and then create solutions that uniquely fit their businesses, with the objective of optimizing knowledge sharing. Customer Satisfaction is pivotal to the Company’s business through the introduction of superior products and services that guarantee full satisfaction. FUJIFILM Business Innovation delivers the efficiency that customers have come to recognize and expect.

FUJIFILM Business Innovation is committed to developing 'greener' products that are better for the environment. We are ISO14001 certified.

We always felt a strong sense of pride in giving back to the community. By going back to basics, FUJIFILM Business Innovation Malaysia has constantly been supporting the local and regional community through its various charitable efforts. We find that the best way for us to reach out and assimilate deep into the hearts of all Malaysians is to think globally and act locally.

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