On-site Desktop Support Engineer

Lead and coordinate a team of desktop support associates to ensure effective service delivery. Act as a primary point of contact for client IT support requests. Diagnose, troubleshoot, and resolve hardware, software, operating system, and connectivity issues. Provide on‑site and remote desktop support to end users. Install, configure, maintain, and upgrade desktops, laptops, peripherals, operating systems, and applications. Provide preliminary network support for LAN, voice, and video‑related incidents, changes, and projects. Coordinate with internal IT teams and stakeholders to establish, modify, and support LAN/Voice/Video services. Advise users on appropriate hardware and software upgrades. Deliver basic user training on computer operations and applications. Complete job reports, maintain documentation, and manage ordering of IT supplies. Support and drive remediation activities related to information security incidents, audits, and assessments. Bachelor's degree or diploma in Information Technology, Computer Science, or equivalent experience. 3+ years of experience in Desktop Support or IT Support roles. Hands‑on experience with Windows operating systems, desktop hardware, and enterprise applications. Experience in hardware troubleshooting, OS installation, and software upgrades. Basic to intermediate knowledge of networking concepts (LAN, WAN, Wi‑Fi, VPN, TCP/IP). Demonstrated leadership and team coordination skills. Strong communication, customer service, and client‑handling abilities. Proven analytical and problem‑solving skills. ITIL Foundation CompTIA A+, Network+, or Security+ Microsoft or other OEM certifications