Onsite Desktop Support Engineer

Provide day‑to‑day technical support for end‑user IT systems to ensure smooth operation of desktops, laptops, peripherals, and basic network services. Provide first‑level desktop support to end users via phone, email, remote tools, or on‑site visits. Diagnose and resolve basic hardware, software, operating system, and peripheral issues. Install, configure, and maintain desktops, laptops, printers, and other end‑user devices. Support installation, upgrades, and patching of operating systems and standard applications. Provide basic troubleshooting for network connectivity issues (LAN, Wi‑Fi, VPN). Respond to user support requests and update incidents and service requests in the ticketing system. Escalate complex technical issues to senior support teams as required. Assist users with basic IT guidance and training on system usage. Maintain accurate documentation, job reports, and asset records. Support information security practices by following access, antivirus, and data protection policies. Assist with IT asset deployment, replacement, and disposal under supervision. Collaborate with internal IT teams to ensure timely resolution of issues. Diploma or Bachelor's degree in Information Technology, Computer Science, or equivalent experience. 1+ years of experience in IT Desktop Support or End User Computing roles (internships included). Basic knowledge of Windows operating systems and common desktop hardware. Hands‑on experience with software installation and basic troubleshooting. Fundamental understanding of networking concepts (LAN, Wi‑Fi, VPN). Familiarity with remote support tools and IT ticketing systems. Good communication and customer service skills. Willingness to learn, take guidance, and work in a team‑based support environment. Basic problem‑solving skills and attention to detail.