Operation Executive - Room for Advancement

Job Description: We are currently seeking a dynamic and organized Operation Executive to join our team. The successful candidate will be responsible for ensuring the smooth operation of our properties and delivering excellent guest experiences.

Responsibilities:

1. Set up the units according to standard operating procedures (SOP).
2. Handle guest inquiries and provide information about the homestay units.
3. Coordinate guest check-ins and check-outs efficiently.
4. Arrange cleaning services and ensure the units are well-maintained.
5. Ensure the units are clean and in good condition at all times.
6. Monitor guest satisfaction and address any issues or concerns promptly.
7. Manage guest check-in and check-out procedures, including key handover and inventory checks.
8. Handle guest communication before, during, and after their stay to ensure a seamless experience.
9. Conduct regular inspections of the properties to ensure they meet quality standards.
10. Coordinate with cleaning staff and maintenance personnel to ensure timely maintenance and repairs.

Requirements:

• High school diploma or equivalent.
• Previous experience in hospitality or customer service is preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and work independently.
• Basic computer skills.
• Excellent communication and interpersonal skills in Mandarin, English, and Malay.