Operation Manager - Rapid Progression

Job Description -

• Coach, motivate and train Retail Operation Executive & Supervisor to achieve area turnover and EBITDA goal set by the company
• Working closely with Marketing department for outlet marketing activities, brand exposure
• Assist to work on company budgets, preparation of reports on outlet performance, outlet pic performance reports
• Conduct random shop visit for store audit & compliances
• Build and retain good relationship with the company stakeholder
• Analyse, planning, proposed and implementation of business strategic plan
• Manage inventory cost in retail outlets, maintenance healthy level of stock of chemical, minibox and related products
• Audit Operation Executive assigned task and execution
• Annual review, proposed and update in Standard Operation Procedure to achieve efficient business productivity
• Control and monitor retail stores and operation team expenses and productivity
• Identify location of new stores, negotiate rent and propose agreement for signing.
• Constantly analyse about market trends and general.
• Proposed marketing related events for business improvement strategy.
• Strategic placement planning proposal for Person In-charge for business improvement & compliances.
• To be liaison person with all landlord of shops that we rent for all necessary discussion, negotiation and communications.
• Annual job performance appraisal on Retail Operations Executive, support team and Careline Agents.
• Constant review, proposed action plan on new stores performance, proposed business action plan for poor performing stores.

Requirement -

• Candidate must possess at least a degree in any field.
• Minimum 5 years’ experience in Operations field which involving in retail industry specialize in retail store.
• Leadership quality, dynamic, diplomatic & result oriented.
• Computer literate and with good spoken & written English and Bahasa Malaysia.
• Proficient in speaking Mandarin will be an advantage.
• Have full working rights for Malaysia.