OPERATIONAL EXCELLENCE EXECUTIVE

Responsibilities: To analyse existing retail operations, in-store workflows, and customer service processes; to identify inefficiencies, bottlenecks, and areas for improvement through DMAIC methodology; to conduct on-site assessments and data collection at our various retail outlets; to develop and evaluate process improvement initiatives focusing on areas like inventory management, staff productivity, sales processes, and customer flow; to prepare and present findings, data driven recommendations, and project proposals to management; to collaborate with store managers and retail staff to implement approved process changes effectively; to monitor and report on the effectiveness of implemented solutions, tracking key performance indicators (KPIs); and to support the department in fostering a culture of continuous improvement across the retail network.

• Bachelor's degree in Operations Management, Supply Chain Management & Logistics, Business Administration/Management, or Engineering (Industrial, Manufacturing, Civil, Mechanical, Chemical).
• Relevant internship experience is highly encouraged, especially for fresh graduates with strong academic records. Salary RM3K and above depending on the qualification and experience.
• Possess own transportation and a valid drivers license.
• Strong analytical, problem-solving and critical thinking abilities.
• Proficient in Microsoft Office Suite (Excel, PowerPoint).
• Fluent in English and Bahasa Malaysia (written and verbal). Proficiency in Mandarin and/or the Sarawak Malay dialect is an added advantage.
• Excellent communication and interpersonal skills.
• Proactive, results-oriented and able to work independently.
• Willing and able to travel frequently.