Operational Performance Analyst

Purpose

Assists with monitoring adherence to operational performance frameworks in order to ensure operational areas remain compliant with corporate, regulatory and legislative requirements to which the organization is expected to operate.

Key Accountabilities

Demonstrates knowledge of relevant systems, processes and procedures. They help to resolve simple issues and develop procedures and help with seeking ways to improve them. They also maintain accurate and appropriate records, producing timely management information to the agreed levels of quality. They demonstrate clear adherence to principles and attend all training and development courses required to ensure a high degree of workplace knowledge of processes and systems.

Performance Management Accountabilities

• Demonstrate commitment to corporate values.

• Take accountability for participating in the performance management cycle.

• Take action to improve performance on the job.

• Assist and support co-workers.

• Take action to manage own personal development.

Skills Functional

• Skills Business Analysis - Proficiency Level 2

• Financial Analysis - Proficiency Level 1

• External Research - Proficiency Level 2

• Operational Excellence - Proficiency Level 2

Cross-Functional Skills

• Accuracy & Attention to Detail - Proficiency Level 2

• Analytical Thinking - Proficiency Level 2

• Continuous Improvement - Proficiency Level 2

• Critical Thinking - Proficiency Level 2

• Data Analytics - Proficiency Level 2

• Data Visualization - Proficiency Level 2

• Data Literacy - Proficiency Level 2

• Design Thinking - Proficiency Level 1

• Digital Communication - Proficiency Level 1

• Insurance Legal & Regulatory Environment - Proficiency Level 2

• Problem Solving - Proficiency Level 2

• Project / Program Management - Proficiency Level 1

• Systems Thinking - Proficiency Level 2