Operations Administrator

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

The Operations and Technology department in Prudential Financial Advisers (PFA) was set up to
implement processes in ensuring the conversion of inputs from various internal and external stakeholders into a services output with maximum efficiency while leveraging on latest Technology to deliver the best-in-class customer experience.

In this role, you’ll be responsible for onboarding clients to PFA, which includes and not limiting to Client Risk Scoring to Name screening and ensuring operational governance.

• To review and ensure the sales process for 3rd party products are conducted according to internal guidelines and MAS regulations.
• Client onboarding (Client Risk Scoring, and Name Screening) and to document the rationale/ investigation findings
• Complete background checks and prepare case file (including corroboration against internal thresholds) for review by 2nd line as required
• Corroborate Source of Funds ("SOF") and Source of Wealth ("SOW") for High-Risk Customers ("HRC") for recommendation and approval.
• Coordinate between business units and Compliance department for AML matters
• To support PFA Operations and IT on daily BAU matters, besides the above as requested by the HOD.

Requirements:

• A diploma or degree in business administration/ management and/or professional life insurance qualification
• Certification in Lean Six Sigma is an added advantage
• AML certifications isa plus point (eg. ACAMS, ICA)
• Customer focused with excellent problem-solving skills, the ability to work with a positive attitude & excel under pressure.              
• Knowledge in Financial Crime matters (AML / ABC) is preferred.
• Experience in being involved in UAT or participation in projects

• Prior knowledge in General Insurance / Unit trust operations is an added advantage.

• Knowledge in AS400 system is also an added advantage

• Team player and strong communication skills

• Self-motivated and able to work independently and meet tight timelines
• Open-minded, receptive, and adaptable to changes
• Articulate and proficient in written and spoken English

 

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.