Operations Coordinator (1 year contract, KL)

About WhiteCoat

About WhiteCoat WhiteCoat is a Singapore-headquartered omnichannel provider of integrated health and wellness services that serves as the first and single touchpoint for all care needs in Southeast Asia.

Since launching in 2018, WhiteCoat’s digital platform powers a wide range of services including tele- and in-person consultations, as well as medication fulfilment and diagnostic testing, across primary, specialist and allied care.

With a focus on the B2B space, WhiteCoat has forged strategic partnerships with the region’s leading insurers, corporates and care providers, to provide accessible and affordable high-quality care to its users.

The Group currently has offices in Singapore, Indonesia, Malaysia and Vietnam. For more information on WhiteCoat, please visit https://whitecoat.global. 

What you will be doing

We are looking for a reliable and detail-oriented Operations Coordinator to support the day-to-day management of appointment bookings. This role is critical to ensuring timely appointment confirmations, adherence to service level agreements (SLAs), and smooth coordination between users, clinicians, and internal WhiteCoat teams.

This role will be based at our Kuala Lumpur office, supporting our Hong Kong operational hours, including early mornings and Saturdays.

On a day-to-day basis, this means you will:

Appointment Management (Core Responsibility)

• Monitor in-bound appointment booking requests via email and internal system

• Assign appointments to rostered clinicians based on:

  • Language requirements

  • Clinician availability and capacity

• Confirm appointments independently using the in-house CRM system

• Ensure all bookings are confirmed within defined SLAs

Enquiry Acknowledgement & Routing

• Acknowledge in-bound user or clinician enquiries within defined SLAs

• Route enquiries to the appropriate WhiteCoat internal teams for follow-up

• Track and ensure handovers are clear and complete

Secondary Responsibilities

• Flag unusual cases, edge scenarios, or capacity issues to the in-market lead

Our Benefits

• Make a Real Impact: Opportunity to contribute to a leading digital health company's growth. Ideas are valued in an industry vital to everyone.

• Fast-paced Start-up Environment: Experience an environment where you get to own and make tangible impact without bureaucracy getting in the way of rapid decision-making.

• Great Team: Collaborate with intelligent, friendly, and supportive professionals from diverse backgrounds.

• Hands-on Learning & Growth: Gain hands-on experience in strategy, partnerships, operations, and product innovation within a growing industry.

• Competitive Compensation & Benefits: Competitive compensation and performance-based bonus. Social insurance and leave provisions such as 14 days annual leave, family care leave, and paid sick leave.

How to apply

If you believe you have what it takes to excel in this role, we would love to hear from you. Join us on our journey to make a positive impact on the lives of people through innovative healthcare solutions!

What we are looking for

Qualifications:

• Strong attention to detail and ability to follow structured workflows

• Proactive mindset, comfortable working independently while collaborating closely with a remote team

• Ability to manage time-sensitive tasks and adhere strictly to SLAs

• Comfortable working with CRM systems and Email-based workflows

• Clear written communication skills in English