Operations Coordinator, Centre For Experiential Learning

GENERAL DESCRIPTION :

The CEL Coordinator is the primary operational and programme activation lead responsible for ensuring that CEL is continuously utilised, programmes are innovatively developed, effectively marketed, fully subscribed, and delivered with precision.

Reporting to the CEL Director, this role translates CEL’s strategic intent into daily operational excellence, programme growth, stakeholder engagement, and sustained utilisation.

The Coordinator is not merely an organiser of schedules, but the driving force that ensures CEL remains vibrant, relevant, visible, and in constant operational motion.

JOB DESCRIPTION :

1. Programme Development, Coordination & Delivery

• Proactively identify training needs across KPJ hospitals and translate them into new CEL programmes and workshops.

• Coordinate end-to-end delivery of CEL programmes including:

  • Simulation sessions

  • Clinical procedures workshops

  • Emergency and life support courses

  • Advanced, specialty, and theragnostic training modules

• Develop, manage, and optimise the CEL master training calendar to ensure maximum utilisation of facilities and faculty time.

• Ensure programmes are delivered according to approved curricula, SOPs, and accreditation requirements.

• Serve as the principal operational contact for participants, trainers, and partners.

• Support the CEL Director in curriculum development and programme innovation.

2. Faculty, Hospital & Stakeholder Engagement

• Actively engage KPJ hospital departments, consultants, nurse leaders, and allied health leads to generate demand for CEL programmes.

• Coordinate closely with:

  • CEL Director

  • Clinical faculty and subject matter experts

  • Simulation Technologists

  • KPJ hospital specialty leads

  • KPJ University and FHI teams

• Manage faculty scheduling, onboarding, credential documentation, and engagement.

• Facilitate clinician involvement in programme design and delivery.

3. Simulation & Facility Operations Orchestration

• Work closely with Simulation Technologists to ensure readiness of: Simulation rooms and task trainers, Manikins, consumables, and equipment and AV systems and VR/AR platforms

• Coordinate room utilisation, session turnaround, and operational flow.

• Oversee learner registration, briefing logistics, and session flow.

• Ensure compliance with safety, infection control, and equipment handling protocols.

4. Marketing, Visibility & Programme Utilisation

• Promote CEL programmes internally across KPJ hospitals and externally to partners.

• Ensure courses are well publicised, optimally subscribed, and scheduled based on demand patterns.

• Develop communication materials, programme briefs, and participant information packs.

• Track participation trends and propose new offerings to increase utilisation.

• Contribute to positioning CEL as a recognised training hub within and beyond KPJ.

5. Quality, Accreditation & Documentation

• Support compliance with SSH, INACSL, AHA, CME/CPD and other relevant standards.

• Maintain accurate documentation for:

  • Course approvals

  • Attendance and certification records

  • Faculty credentials

  • Programme evaluations and feedback

• Support audits, reporting, and continuous improvement initiatives.

6. Administrative, Financial & Operational Management

• Manage participant registration, communications, certification issuance, and feedback processes.

• Track inventory, consumables, and training materials.

• Provide inputs for budgeting, utilisation tracking, and operational reporting.

• Prepare monthly and annual CEL activity reports.

7. Integration within the FHI Ecosystem

• Support alignment of CEL programmes with:

  • Command Centre insights (patient safety trends and system gaps)

  • Research & Innovation Centre for simulation-based research

  • Centre for Digital Health for VR/AR and AI-enabled training tools

• Contribute to CEL as a system-embedded platform for workforce readiness and patient safety.

JOB REQUIREMENT :

 Qualifications & Experience

• Bachelor’s degree in healthcare, education, allied health, science, management, or related field.

• 3–5 years’ experience in:

  • Healthcare education or simulation centres

  • Clinical training coordination

  • Hospital or academic programme administration

• Demonstrated experience working with clinicians, educators, and multidisciplinary teams.

• Familiarity with simulation-based education environments is advantageous.

Competencies & Skills

• Exceptional organisational and programme coordination skills

• Strong stakeholder engagement and communication abilities

• Innovative, proactive, and opportunity-seeking mindset

• Ability to drive utilisation and programme growth

• Operationally meticulous and detail-oriented

• Comfortable in fast-paced clinical-academic environments

• Solution-oriented, dependable, and execution-focused