Operations Executive

FIBS is looking for that special someone who is

1. Customer oriented

2. Service oriented

3. Time management oriented

4. Keen to work a bunch of fun-loving individuals in a crazy logistics environment.

Overview:
As an Operations Executive, you will play a key role in delivering a positive customer experience. Your main area of responsibility will be handling international ocean and air shipments, while maintaining client relationships, resolving shipment issues, and ensuring smooth day-to-day logistics operations.

Responsibilities:

• Fully handle overall operation of Sea & Air shipments, Logistics and Document Control


• Manage & monitor daily shipment activities


• Update shipments status and inform customer accordingly


• Liaise with carrier and transporter for space bookings & delivery/collection arrangement 


• Maintain good relationships with both internal and external stakeholders


• Handle all customers' enquiries timely and effectively


• Work closely with internal operations to meet customers’ requirements


• Ensure compliance with customers’ Standard Operating Procedures


• Ensure all data are updated correctly in the system


• Follow up with customers on claims for missing or damaged cargo


• Billing, costing and close job file timely


• Verify vendor invoices


• Any others job assigned by the functional reporting line


• Provide quality service to existing and new customers.


• Any other duties as and when assigned from time to time.

Knowledge, Skills and Attributes:

• Able to present him/herself in a professional manner


• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels 


• Able to work under tight deadlines


• Proactive, result oriented and a good team player


• Ability to work independently with minimal supervision


• Well versed in local compliance and export / import regulations

Qualifications:

• Bachelor’s degree in Business Administration, Operations Management, or a related field.


• Strong analytical and problem-solving skills.


• Excellent organizational and time management abilities.


• Ability to multitask, prioritize, and work under pressure in a fast-paced environment


• Proficiency in CRM Systems and Microsoft Office Suite


• Effective communication and teamwork skills.


• Attention to detail and a proactive mindset.


• At least 3 years of relevant working experience in logistic, Freight Forwarding / Transportation.


• Preferably with KEK Certificate

Join Us:
If you're ready to take your career to the next level and make a significant impact on developing analytical skill, we want to hear from you! Apply now to join our dynamic team as a Operations Executive. 

Company address: 
9A, Lorong Bayu Tinggi 4C, Taman Bayu Tinggi, 41200 Klang, Selangor.