Operations Intern (Seller Support)

Responsibilities:

• Work closely with cross-functional teams (like Operations, Logistics, and Tech team) to ensure seamless communication and issue resolution for the sellers.
• Level 1 support agent for Zalora Sellers via Ticketing and Live Chat system. 
• Provides excellent experience by promptly acknowledging and resolving customer complaints within the Service Level Agreements.
• Have interest to dive deeper to in-depth knowledge of Zalora systems, products, and services in order to provide accurate advise and resolution to service desk enquiries.
• Ensure customer satisfaction and provide professional customer support.
• May perform additional projects and ad hoc duties upon request

Requirements: 

• Pursuing a Bachelor’s Degree (required in Operations / Business / Management  or other relevant course)
• Able to communicate well in English as Service Desk covers SEA region
• Ability to understand Mandarin is an advantage
• Possess basic Microsoft Excel knowledge
• Detail oriented and able to own the situation when needed
• A customer-oriented person who is friendly yet determined to excel in a fast-growing company
• Posses a positive, empathetic, and professional attitude and able to maintain one’s composure at all times.

Wonder how it's like to build your career with ZALORA? Inspired by employees, we believe you'll be in for:

• An exciting platform to make your success story
• Have the utmost care for your mental and physical wellbeing
• Flexibility weaved into your lifestyle
• A seamless work environment with a friendly & team-fueled culture
• Career growth aligned to your professional and personal needs and goals

Want to stay ahead with our developments? Follow us at our LinkedIn page and know more about us from our career website.

The ZALORA Story

ZALORA is Asia’s leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region’s pioneer large scale ecommerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong, and in Taiwan, enjoying over 50 million visits per month.

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.

Consent Disclaimer

By submitting your application for this role, you consent to ZALORA collecting, using and processing through and in ZALORA’s systems all personal data included in or provided in relation to your application. The purposes for such collection, use and/or processing shall be for conducting of ZALORA’s recruitment requirements for the present role, and identifying and evaluating other roles and career opportunities within ZALORA which you might be a good fit for.