Operations / Project Management - ShopeeFood

Operations / Project Management - ShopeeFood

Analysis & Reporting (Manufacturing, Transport & Logistics)

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

• This role will be placed in the Driver Operations Team - ShopeeFood
• Oversee Warehouse & Logistic operations: This includes, Seller center performance, Attribute management, Online shipment, stock analysis and payment reconcile checking.
• Driver Competitors intel: Providing insight on the updated driver policy from competitors for internal benchmarking and better decision making.
• Order Monitoring: Assist on hourly order monitoring for all states.
• Daily Merchant issues: Escalate merchant related issues to the merchant team that was reported or highlighted in social media, close group, or direct report from drivers.
• Analysis task/ Other Project: to also support some internal analysis and projects within the ground team and other departments when required. work closely with ops excellence on the ground testing of new enhancement.
• Supporting the front counter and liaising with walk-in drivers if there are any inquiries or complaints.
• Support internal analysis and projects within the ground team and other departments when required.
• Work closely with ops excellence on the ground testing of new enhancements.
• Work closely with the Field Ops Lead in city expansion matters.

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.

Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies.

The Shopee team is rapidly expanding across the region and we are constantly on the lookout for talents who have the passion and drive to become part of a fast-moving and dynamic team.

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.

Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies.

The Shopee team is rapidly expanding across the region and we are constantly on the lookout for talents who have the passion and drive to become part of a fast-moving and dynamic team.

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