Order Experience Representative, Senior ( Mandarin Speaking)

Enters new product and/or service contract order data into the system, ensuring data accuracy and process adherence. Assigned accounts may include complex contracts with variable billing arrangements or multi- contract consolidation requirements. May be assigned as primary contact / account representative for a key account / key customer. Meets or exceeds all departmental or individual metrics associated with performance against service level agreements. Minimum Education: at least Bachelor Degree and 5 years experiences or above Minimum Work Experience (years): 2 - 4 years. Strong data entry skills with attention to detail and quality Strong process adherence Fluent level of English (written and verbal) as well as local language as applicable Intermediate level skills in Microsoft business applications including Word, Excel and Outlook. Customer service values / orientation. Advanced knowledge of Order and contract policies and processes, including treatment of novel / unorthodox issues Role model level professional work behaviors (attendance, teamwork, time management). Strong communication skills (listening, providing clear and concise information, using proper language and grammar) Solid professional work behaviors (attendance, teamwork, time management). Strong communication skills (listening, providing clear and concise information, using proper language and communication channel)s. Position Specific Information Able to telework - Yes Personal Protective Equipment (PPE) Required - No