Order Management & Customer Logistics Specialist

Hiring a Specialist to manage end-to-end demand fulfillment, customer supply chain coordination, and delivery performance, ensuring customer satisfaction and business growth.

Key Responsibilities:

• Serve as the first point of contact for demand fulfillment across key customer accounts.

• Manage end-to-end order and forecast processes to ensure timely deliveries.

• Handle escalations, generate analytics, and prepare performance reports.

• Understand customer supply chain models and legal agreements.

• Coordinate with internal teams to resolve delivery and fulfillment challenges.

• Organize regular forecast and supply chain review meetings.

• Support optimization of customer logistics aligned with client goals.

• Proactively drive improvements in supply chain collaboration and transparency.

Required Skills:

• 1 - 2 years of experience in Customer Logistics Management or similar roles.

• Strong understanding of customer supply chain processes and tools.

• Structured, detail-oriented, and quality-driven work approach.

• Strong communication and time management skills.

• Team player with flexibility and adaptability.

• Experience with SC concepts, BSA, and standard logistics contracts.

• Ability to manage tasks independently and proactively.

• Japanese/Korean language skills are an added advantage.

Additional Info:

• Exposure to semiconductor or high-tech industries is preferred.

• Customer-facing mindset with a focus on continuous improvement.