The role ensures the smooth and efficient
management of customer orders, deliveries, and related logistics, while
supporting financial follow-ups and service processes for the Sales operations
in Malaysia. Based in the RHQ in Kuala Lumpur, it acts as the central point of
coordination between customers, internal production centers, and logistics
partners to guarantee timely order processing, accurate delivery, and proper
handling of repairs and calibrations. By overseeing the end-to-end flow—from
order receipt to final delivery or repair—the position supports customer
satisfaction, operational efficiency, and the company’s financial performance.
Order | •Receive customer purchase orders through email PDF attachment, customer portal website |
•Cross check customer PO with relevant quotation by sales (price, materials, other conditions) | |
•Confirm receipt of customer PO to customer (no confirmation on delivery date yet) | |
•If payment condition is advance, confirm receipt of payment with finance to proceed any further. | |
•Issue purchase order to Kistler production centers | |
•Receive order confirmation from Kistler production centers, and cross check contents with customer POs. | |
•Inform, confirm and coordinate with the customer on the scheduled delivery date | |
Import | •Process all import customs related admin and payment in coordination with freight forwader (inquiries, inspections, VATs, duties, etc) |
•Receive the material into office material warehouse from fowarder | |
•Administrate domestic delivery to customers (logistics arrangement, issue delivery orders, issue invoice, etc) | |
A/R | •Dunning on late collections, escalate to sales and management as necessary |
Repair, | •Receive service orders from customers, receive/check the material and confirm receipt with customer |
•Process export arrangement//delivery with forwarder to Kistler repair centers. (After repair, same import importing process thereafter) |
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