Outlet Manager

Job Description

Key Responsibilities

1. Strategic Operations & Leadership

• Operational Excellence: Oversee the total daily operations of the outlet, ensuring every aspect meets Santan’s gold standards for speed and quality.
• Team Development: Recruit, train, and mentor the Assistant Manager and Crew. You are responsible for building a high-performing team and grooming the next generation of leaders.
• Master Scheduling: Oversee and approve team schedules, ensuring they are fair, optimized for peak periods, and strictly compliant with the Labor Act.
• High-Level Inventory: Accountable for total inventory integrity, ensuring perfect stock levels through accurate forecasting and proactive waste management.

2. Financial Management (P&L)

• P&L Ownership: Take full responsibility for the outlet’s Profit and Loss. You must analyze financial reports and take decisive action to manage costs and maximize profitability.
• Cost Control: Manage labor costs, COGS (Cost of Goods Sold), and operational expenses without compromising on quality or safety.
• Revenue Growth: Identify opportunities to drive sales, improve guest retention, and achieve monthly business targets.

3. Quality, Safety & Brand Integrity

• Audit Readiness: Ensure the outlet is always "audit-ready," maintaining the highest levels of food safety, hygiene, and equipment maintenance.
• Brand Ambassador: Lead by example as the face of the brand, ensuring that every guest interaction reflects Santan’s commitment to premium hospitality.
• Problem Solving: Act as the primary point of escalation for operational challenges, resolving issues quickly and effectively under high-pressure situations.

Requirements and Qualifications

• Experience: Proven experience in F&B management is a star point. We value leaders who have a track record of managing teams and hitting financial targets.
• Hospitality Background: Fresh graduates with a strong hospitality background and exceptional leadership potential are welcome to apply.
• Technical Skills: Strong understanding of P&L management, labor laws, and inventory software.
• Mindset: Must possess a "willing to learn" attitude and a beginner mindset—always looking to improve despite your experience level. Must be exceptionally resilient under pressure.
• Health Prerequisites: Must have completed the Typhoid Jab prior to your start date.
• Food Handler Training (FHT): Must possess FHT certification or be willing to complete it within the first month.
• Availability: Must be flexible to work on a rotational shift basis, including weekends and public holidays.
• Character: We look for decisive, fair, and inspiring leaders who lead with integrity and a positive, solution-oriented attitude.