P2P Risk Control Operation Specialist

About RedotPay

RedotPay is a global crypto payment fintech integrating blockchain solutions into traditional banking and finance infrastructure. Our user-friendly crypto platform empowers millions globally to spend and send crypto assets, ensuring faster, more accessible, and inclusive financial services. RedotPay advances financial inclusion for the unbanked and supports crypto enthusiasts, driving the global adoption of secure and flexible crypto-powered financial solutions. Join us in shaping the future of finance and making a meaningful impact on a global scale.

Job Summary

We are looking for a highly analytical and risk-sensitive P2P Risk Control Operation Specialist to join our team in Kuala Lumpur. This role focuses on safeguarding the P2P trading ecosystem by handling disputes, appeals, and fraud prevention. You will play a key role in mediating customer complaints, investigating suspicious activities, and continuously optimizing risk controls to maintain a secure, fair, and trustworthy P2P platform.

Key Responsibilities

1. Monitor P2P risk operations: handle appeals, complaints, and disputes professionally (full investigation, evidence review, mediation, and final decision-making).


2. Manage risk for fiat deposit & withdrawal (法幣出入金): monitor local and SEA payment channels (bank transfers, e-wallets, etc.), detect suspicious fiat flows, handle payment-partner issues, and resolve related disputes.


3. Oversee risk control for on-chain crypto deposits & withdrawals (鏈上出入金): perform blockchain transaction analysis, address screening, anomaly detection, and fund tracing.


4. Conduct KYC/AML reviews, enhanced due diligence (EDD), user risk profiling, and ongoing monitoring; escalate high-risk cases promptly.


5. Identify fraud patterns across P2P, fiat, and on-chain activities; analyze cases and propose risk control optimizations and preventive measures.


6. Develop and update risk policies, rules, and workflows for all areas (P2P, fiat, on-chain, KYC).


7. Collaborate closely with Compliance, Customer Service, Product, Legal, Payment Operations, and local regulators/partners.


8. Prepare regular risk reports, dispute statistics, fraud trend analysis, and insights for management.


9. Stay updated on Fintech regulations, payment methods, and emerging fraud techniques in crypto.

Requirement

1. 1–3 years in risk control operations, credit review, or fraud monitoring within a lending, banking, or fintech company


2. Strong understanding of credit risk metrics (e.g., DPD, EAD, recovery rate), KYC/AML processes, and common fraud typologies (e.g., synthetic identities, first-party fraud).


3. Proficiency in Excel (pivot tables, VLOOKUP, basic formulas); experience with SQL or a BI tool (Tableau/Power BI) is a strong plus.


4. High attention to detail, analytical mindset, ability to make quick and consistent risk decisions under pressure.


5. Fluent in both Chinese and English


6. Good to have crypto experience