Partnerships Performance Manager

ABOUT US:

PolicyStreet is a leading InsurTech group, specialising in innovative digital insurance solutions for businesses and consumers in Southeast Asia and Australia. With a network of over 40 providers, we offer a comprehensive range of products, including embedded insurance, customised employee benefits, financial advisory, and digital solutions – making insurance straightforward, for everyone. Through our regional group of companies, we serve more than 5 million customers with over US$ 4 billion in sum insured.


WHAT YOU’LL DO:

Post-Partnership Implementation:

• Take over and lead the project post-partnership launch.
• Coordinate with Tech, Operations, Finance, and other relevant teams to implement Partnerships requirements.
• Consolidate, check, and verify insurance claims from the partnership.
• Manage invoicing and ensure timely financial reconciliation.
• Ensure smooth policy & data declaration/submission between partners, insurers and other stakeholders

Claims Handling:

• Handle insurance claims efficiently, ensuring adherence to SLA for responding to and closing claim cases.
• Develop and implement a streamlined process for claims handling to ensure timely and accurate resolutions.
• Maintain a comprehensive view of all ongoing projects and ensure effective coordination among teams.
• Oversee project timelines, deliverables, and milestones - liaising with relevant stakeholders to ensure that projects meet the agreed requirements according to business needs.

Process Development:

• Design, develop, and fine tune new processes for claims handling and post-partnership implementation.
• Ensure processes are flexible and adaptable to meet dynamic business needs.
• Continuously assess and improve processes to enhance efficiency and effectiveness.

WHAT WE EXPECT OF YOU:

• Extensive experience in insurance claims handling is a must! Experience in extended warranty and travel related insurance claims is an advantage.
• Strong project management skills with the ability to oversee multiple projects simultaneously.
• Excellent problem-solving abilities and the capacity to think on your feet.
• Proven ability to develop and implement effective processes from scratch.
• Strong coordination and communication skills to liaise with various internal teams.
• Detail-oriented with a keen eye for accuracy in claims verification and invoicing.
• Ability to work under pressure and meet tight deadlines.

PERKS YOU’LL GET TO ENJOY WHILE WORKING HERE!

• Medical and Life insurance.
• A wide range of health benefits - including optical, dental, and physiotherapy.
• Opportunities for continuous and rapid growth as well as skills enhancement.
• Collaboration with a talented and youthful team that makes the work and learning a lot more fulfilling and fun.
• And a well stocked pantry!

Join Our Team in Shaping the Future of Insurance

As a homegrown startup that seeks to innovate how we use and think of insurance, we value teammates who think big, challenge the old ways, and take extreme ownership.

In PolicyStreet, we aim to do better, to serve people better. We are committed to pushing boundaries of innovation and to develop Purposeful and Simple insurance solutions for businesses and consumers, narrowing the protection gap and improving financial inclusivity in the region.

If you are driven to make change, keen to be at the forefront of insurance innovation, and grow with a team of talented and motivated people, we’d be just as excited to get to know you too!

Find out more about us via our website at www.policystreet.com.

At PolicyStreet, we uphold the principles of equal opportunity and embrace diversity. We are committed to a workplace free from discrimination based on race, religion, colour, gender, sexual orientation, age, marital status, veteran status, or disability status.