Payment Operations Executive/Senior Executive

About EPOS

Backed by Ant International, EPOS is a leading Point-of-Sale (POS) and digital payment solutions provider empowering businesses to digitalize their operations. Our solutions include POS systems, Soundbox devices, and Payment Terminals, helping SMEs in F&B and Retail streamline operations and accelerate growth.

As part of our expansion in Malaysia, we are looking for a Payment Operations Executive/Senior Executive to join our operations team in delivering seamless merchant onboarding, POS/soundbox/payment deployment, and operational support.

Role Summary

The Payment Operations Executive/Senior Executive will join a team of Operations and Technicians to ensure efficient deployment, installation, and post-sales support for merchants. This role requires a hands-on leader who can optimize operational workflows, oversee client deployments, and maintain service excellence.

Key Responsibilities

Operations & Deployment Management

• Oversee merchant onboarding, device configuration, and site installations
• Ensure timely and smooth deployment of POS and payment terminals
• Coordinate with Sales and Technical teams for seamless handover and client satisfaction
  

Customer Support & Issue Resolution

• Act as the escalation point for complex customer issues and resolve them efficiently
• Implement process improvements to reduce repetitive support tickets
• Maintain high customer satisfaction scores

Reporting & Process Improvement

• Prepare weekly and monthly reports on deployment status and team performance
• Review workflows to improve efficiency and reduce deployment lead times
• Support management in optimizing operational procedures and SOPs

• Diploma/Degree in Business, Operations, IT, or related fields
• 2-3 years of experience in customer service, operations, or deployment.
• Experience in POS, payment terminals, or IT hardware deployment is a strong plus
• Strong leadership, problem-solving, and organizational skills
• Excellent communication skills and ability to manage cross-functional teams
• Hands-on, detail-oriented, and able to thrive in a fast-paced environment