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Payment Operations Team Lead

icon building Syarikat : Ezypay
icon briefcase Jenis Pekerjaan : Sepenuh Masa

Bilangan Pemohon

 : 

000+

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Penerangan Pekerjaan - Payment Operations Team Lead

About the role: 

As a Payment Operations Team Lead at Ezypay, you will spearhead the management and enhancement of our payment operation processes to ensure smooth transaction flow and minimize discrepancies while fostering a high-performing team culture. You will work closely with various internal stakeholders and external partners to drive improved efficiency and implement operational best practices. 

As a Payment Operations Team Lead, you will: 

  • Lead and mentor the Payment Operations team, ensuring the team is well-equipped to achieve organizational goals. 
     
  • Oversee daily payment processing activities, ensuring accuracy, timeliness, and compliance with relevant regulations. 
     
  • Implement and optimize operational processes to increase efficiency and reduce errors in payment transactions. 
     
  • Manage complex payment issues and escalations to ensure prompt resolutions and maintain high customer satisfaction. 
     
  • Work collaboratively with IT, Finance, and other operations teams to integrate new payment solutions or enhancements seamlessly. 
     
  • Monitor key performance indicators (KPIs) to track team performance and suggest actionable improvements. 
     
  • Conduct regular training sessions for team members to ensure they stay updated with industry trends and regulatory changes. 
     
  • Provide coaching and mentoring to team members, offering consistent, actionable feedback and fostering an environment that supports continuous personal and professional development. 
     
  • Prepare and present performance reports to senior management, highlighting achievements and areas for development 
     
  • Identify gaps and streamline processes to improve efficiency and reduce risks that enhance operational efficiency and support expansion across multiple APAC jurisdictions 
  • 5+ years of experience in payment operations, with at least 3 years in a supervisory or leadership role. 
  • Strong knowledge of payment processing systems, gateways, and compliance regulations. 
  • Exceptional analytical and problem-solving skills, with a keen attention to detail. 
  • Experience working in a fast-paced, high-growth environment. 
  • Demonstrated ability to lead teams effectively and foster a positive, collaborative work environment. 
  • Excellent verbal and written communication skills, with the ability to liaise with technical and non-technical stakeholders. 
  • Proficient in using Microsoft Office Suite and familiarity with data analysis tools. 
  • Generous salary package 
  • Gym subsidies 
  • Casual dress code 
  • Flexible working arrangements  (including work from home and remote
  • Delicious office snacks 
  • Guidance and mentoring from leaders within the business 
  • Dynamic, positive work environment 
  • Fantastic team culture  
Original job Payment Operations Team Lead posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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