Payments Specialist

Our client is a well-established multi regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. As a globally recognized broker, it is known for its exceptional trading conditions, award-winning customer service, and over 20 years of industry experience. With a commitment to transparency and cutting-edge technology, the company offers traders a reliable and secure platform to achieve their financial goals. Our client is growing and looking to recruit a Full-time Payments Specialist (Mandarin Speaking)

This role is essential for ensuring smooth and efficient processing of financial transactions, supporting the day-to-day operations of our payments system, and maintaining a seamless experience for our clients.

Your attention to detail, analytical mindset, and understanding of financial processes will play a pivotal role in safeguarding FP Markets operational integrity while upholding our reputation for reliability and excellence in the financial industry.

This is an exciting opportunity to join a global company with a professional, friendly and result-driven culture.

Reporting to: China's Country Manager

Main Duties and Responsibilities:

• Handling and monitoring clients deposits and withdrawals, making sure they are carried out as per relevant regulations and guidelines
• Update the CRM and Platform systems with relevant information
• Liaise with Back Office Manager for any issues
• Handle any client requests/complaints and perform a timely investigation
• Assisting Onboarding/Support in replying to client queries
• Collaborate/Assist the Compliance and Risk Team regarding specific clients
• Conciliating with customers and service providers on payment issues via different channels
• Other ad-hoc duties as per managements request

Candidate Profile:

• Minimum 1-year experience in a relevant position in the Finance industry will be considered an advantage
• Computer literacy with excellent working knowledge of Microsoft Office applications (particularly Excel)
• University / College Degree in Business / Economics / Finance or any relevant field
• Experience in a client-facing position will be considered an advantage
• A team player with excellent communication skills
• Native or near native in Chinese and Fluent in verbal and written English (additional languages are an advantage)

Our offer:

• Welcoming, multicultural team with approachable leadership
• Continuous personal development, growth with the company and opportunity to learn from industry leaders
• Competitive remuneration, regular salary reviews and performance-based incentive schemes
• Vibrant company life: from team activities to global celebrations
• High level of autonomy and trust, support of ideas and opportunity to influence directly company results
• Ability to contribute to dynamic business at a growth phase
• A beautiful new office in an easily accessible location with company-provided fruits, breakfasts and lunches
• Free Gym membership and access to multiple sports and wellness facilities
• Fully claimable corporate parking
• Medical insurance after the probation period

Interview Process:

• Interview with the Hiring Manager (45 min - 1 hour) to assess match to our culture and company
• Final Interview with the People Partner (45 min - 1 hour) to assess match to the job and the team

Location: Kuala Lumpur, KL Eco City

Working hours: 3pm - 12am

Join the team and be a part of a professional, rapidly-growing company operating in a multicultural environment!

Eligibility: Open exclusively to Malaysian residents with a valid work permit

Apply and join a team thats making waves in the financial trading industry! Submit your CV, along with your salary expectations and notice period. As part of the application process, your CV will be shared directly with our client to expedite your placement. Rest assured, your privacy and data protection are our top priorities.

This opportunity is open exclusively to residents of Malaysia with a valid work permit.

For this specific job position, please be aware that your CV will be sent directly to our client as part of the application process. While this is an exception to our usual practice, it is necessary for this role. By applying, you consent to your CV being shared with the client. Please rest assured that this will be done in accordance with our privacy policy and GDPR regulations.