People Experience Specialist

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

The People Experience team is a small but collaborative group is committed to building a forward-looking and future-ready people function at Grab. Our focus is on delivering top-notch benefits programmes that enhance employee well-being and satisfaction.

Get to Know the Role

Reporting to the Senior Manager, People Experience, you will help operationalise HR processes, scale them, and ensure the employee experience remains at the forefront. You will manage day-to-day operations and act as the face of Pops (People Operations), known for your passion in out-serving employees and managers. You will be based onsite at Grab's Petaling Jaya office in Malaysia.

The Critical Tasks You Will Perform

• Manage the employee lifecycle operations for the Malaysia Grab office, ensuring on-time delivery of services.
• Track and use data to ensure process effectiveness and improvements
• Support the Regional Benefits team in the launch of new benefit programmes locally
• Collaborate with cross-functional teams to enhance employee experience and ensure data integrity in HR systems.
• Build operational rigour, identify scalable process improvements, and ensure compliance and governance around data in our systems and in HR processes.
• Be an advisor to stakeholders, offering creative yet simple solutions for HR processes and addressing complex challenges for Malaysia Grabbers

What Essential Skills You Will Need

• At least 3 years of HR operations experience, with familiarity in labour regulations across Southeast Asia.
• Strong data analysis skills to identify trends and improve processes.
• Proven ability to execute with a customer-centric mindset and navigate ambiguity effectively.
• Experience in process excellence (e.g. six sigma) and change management.
• Ability to multitask, manage projects independently, and deliver engaging presentations.
• Willingness to travel occasionally.

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.