People Operations Manager

About the Company

Our client is a fast-growing lifestyle e-commerce brand with both online and offline presence, known for delivering high-quality, handcrafted products that bring joy to thousands of customers across Malaysia.

Their mission is to create meaningful moments — and their team culture reflects that. From creative design to logistics to customer experience, this brand blends craft, innovation, and heart.

About the Role

We’re hiring a People Operations Manager to lead and scale the People function for this growing consumer brand. You’ll manage a small team, run end-to-end HR operations, and work closely with senior leadership to tackle challenges across hiring, performance, engagement, structure, and retention.

This role suits someone who’s structured but flexible, data-informed but human-centered — and thrives in fast-paced, diverse environments.

What You’ll Own

• Lead and optimize core People Ops functions: recruitment, onboarding, performance, offboarding
• Manage and coach a 2–4 person team (Talent Acquisition, HR Ops, Facilities)
• Build and maintain scalable HR processes (policies, payroll, compliance, reporting)
• Keep internal policies up-to-date, practical, and legally sound
• Partner with hiring managers across different functions (creative, tech, operations, warehouse)
• Solve people problems before they grow — present clear, data-backed insights
• Strengthen engagement across hybrid teams with different work styles
• Support managers in building high-performing, well-retained teams
• Contribute to a values-driven scale-up journey

Who You Are

• 5+ years of HR experience, including 2+ years leading a team
• Confident in both strategy and execution — from team coaching to policy creation
• Skilled in performance systems, hiring, engagement, and people process design
• Solid business acumen — you understand trade-offs and resource constraints
• Analytical — quick to spot patterns and address root causes
• Strong communicator — you influence with clarity
• Comfortable working across levels — from ground staff to C-suite
• Bonus: Experience in consumer, retail, e-commerce, or logistics-heavy environments

What You Bring

• You're calm under pressure — peak season? You’re already ahead of it
• You're thoughtful but not bureaucratic — decisions get made
• You care about the people, but you’re not afraid to challenge when it matters
• You’re action-oriented and data-informed — always solving, not just observing

What’s in It for You

• 🎯 Real ownership over how HR is structured and scaled
• 💬 Direct collaboration with senior leadership
• 🌱 A chance to shape culture and impact a growing business
• 🏥 Group medical coverage (including dental and optical)
• 💐 Annual product credits + exclusive staff discounts
• 🚗 Monthly travel allowance
• 🧘 Recharge Room for focus and rest
• 🎉 Regular team engagement & wellness activities
  
   

Apply Now

This role is exclusively managed by One People Team.

If you're excited to build and lead the People function in a fast-growing consumer brand, we’d love to hear from you