Principal SRE / Cross-Cluster SRE Lead

Key Responsibilities

Cross-Cluster Standardization

• Define and enforce incident management practices
• Standardize alerting, monitoring, and request handling
• Align workflows across ServiceNow and Jira
• Ensure consistency across all clusters

Reliability Engineering

• Define SLO, SLA, MTTR, MTRS standards
• Identify systemic reliability gaps across clusters
• Drive incident reduction and prevention strategies
• Establish reliability as a measurable discipline

Automation Strategy

• Identify cross-cluster automation opportunities
• Define reusable automation patterns and frameworks
• Eliminate duplicated operational solutions
• Drive reduction of manual toil

Architecture Alignment

• Partner with Solution Architects across clusters
• Ensure operability is built into system design
• Align monitoring, alerting, and failover strategies
• Prevent conflicting tooling or architectural decisions

Governance and Reviews

• Lead cross-cluster SRE reviews
• Track adoption of standards and practices
• Drive accountability across clusters
• Highlight systemic risks and gaps

Technical Leadership

• Guide SRE leads across clusters
• Raise technical standards within SRE
• Mentor engineers on reliability practices
• Influence engineering teams on operability

Minimum Requirements:

Experience

• 15+ years in software engineering, platform engineering, or SRE
• Experience operating production systems at scale
• Experience across multiple systems or domains

Technical Depth

Strong in at least two areas:

• Distributed systems
• Observability and monitoring
• Infrastructure and cloud platforms
• Automation and software engineering

Capabilities

• Strong debugging and incident analysis skills
• Ability to design automation solutions
• Strong systems thinking across complex environments
• Ability to influence without direct authority

Success Indicators

• Standardized SRE practices across all clusters
• Reduced incident recurrence
• Improved MTTR and operational efficiency
• Increased automation coverage
• Reduced duplication across teams

What we offer

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.

We are committed to an inclusive and accessible recruitment process. If you require a reasonable accommodation related to accessibility during your application or interview, please contact [email protected] or indicate this in your application.

Please note that this mailbox is not monitored for general recruitment enquiries and should only be used for accessibility or accommodation-related requests (for example related to vision, hearing or neurodiversity).

All requests are confidential and will not affect your candidacy.

Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.