Process Management & Alignment
• Align current processes across different departments with key stakeholders.
• Walk through and document existing workflows process-by-process with stakeholders to identify pain points and areas for improvement.
• Clearly visualize business and operational processes to foster shared understanding and support system implementation.
• Assist in designing, documenting, and implementing new centralized and scalable processes to enhance productivity and quality.
Project Support
• Define project scope and objectives for both internal and external initiatives.
• Identify key stakeholders and assist management in decision-making by assigning clear task owners and responsibilities.
• Support multiple digital and process optimization projects concurrently to ensure efficient, high-value delivery.
• Gather and align expectations and communications among stakeholders from diverse regional offices and cultural backgrounds.
Collaboration & Stakeholder Management
• Work closely and proactively with Operations Heads to understand operational challenges and implement effective solutions.
• Collaborate with developers, product owners, and IT teams to translate business requirements into functional system features.
• Serve as the primary interface between business teams and system developers, ensuring requirements are clear and feasible.
• Present and explain processes in a clear manner accessible to both technical and non-technical stakeholders.
• Demonstrate solid data analysis capabilities to independently perform data analysis, build reports, and establish data quality monitoring mechanisms ensuring accuracy, timeliness, and traceability.
Requirements
Qualifications & Requirements
• Minimum 5 years of experience in the freight forwarding or logistics industry.
• In-depth understanding of end-to-end China export logistics and freight forwarding processes.
• Preferred experience in process design, standardization, and continuous system/workflow improvement.
• Proven track record in supporting system implementations, business analysis, and collaborating with software development teams.
• Proficient in Microsoft Office (especially advanced Excel); strong data sensitivity; hands-on experience with SQL, Power BI, or similar tools for data
processing/dashboard development is preferred.
• Fluent in spoken and written English and Mandarin.
• Strong multi-tasking abilities, excellent prioritization skills, and independent problem-solving capabilities.
• Strong service mindset, high sense of responsibility, and high resilience under pressure.
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