Product Specialist (Prepaid/Postpaid)

We are now ONE! #CelcomDigi

Celcom and Digi have merged with the aim to create Malaysia’s most inspiring telco-tech company, building on two well-loved brands with over six decades of combined strengths in innovation and connecting Malaysians.

This role focuses on ideating products and services to meet market demands, shaping concepts in line with the GTM calendar. Analyzing customer data and assessing the market and competitors inform decision-making. Collaboration with teams, preparing concept proposals, and tracking performance against targets are key responsibilities, along with operational engagement.

Responsibilities

• Ideation of recurring subscription services / offers / solutions to meet market demands and customer expectations. This section will focus on services that complement the mobile lifestyle, e.g. device insurance, talktime loan services, etc
• This role requires taking some initial direction, and then shaping concepts ahead of time to grow the business. Also requires willingness to step into an end-to-end role when needed, and not afraid of getting into actual operational matters
• Analyse data on customer patterns with a view to identify opportunities to serve customer and market needs
• Co-develop solutions with partners, and manage the partner relationship to grow the service revenue and users
• Assess market environment and competitor movements, and identify risks and opportunities for the business
• Preparation of concept proposals and business cases (Back of the Envelope) and presenting the concepts at the relevant approval forums
• Justify and communicate concepts with strategic approach, opportunity sizing, customer benefits and financial returns
• Collaborate with Product Development and Consumer Go-to-Market teams to bring propositions to market
• Track and analyse performance against user / revenue / profitability ambitions / targets

Requirements

• Demonstrable experience in a partner-facing / customer-facing role or commercially oriented function
• Some experience working on partner services / Direct Operator Billing / new business ideas will be advantageous
• General interest in a consumer business and willingness to learn one area of the business before stepping up to do more
• Strong interpersonal skills with drive / persistence / patience to deliver