Professional Services Specialist

Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit www.amdocs.com

The Role

As a Professional Services Specialist at Amdocs, you will be part of a group of highly trained product experts responsible for end-to-end product deployment of our multi-vendor, multi-technology network optimization platform.

What will your job look like?

• Review technical requirements with internal and external stakeholders to recommend optimal solutions aligned with customer needs
• Participate in all technical aspects of product implementation, including end-to-end deployment of Amdocs solutions
• Serve as a customer-facing representative throughout all phases of the project lifecycle, including onsite engagements
• Deliver post-deployment training sessions and workshops to drive product adoption and effective usage
• Monitor system performance, troubleshoot issues, and collaborate closely with R&D to resolve functional and performance-related concerns
• Support pre-sales activities, including proof-of-concepts (POCs) and technical evaluations
• Develop and maintain technical documentation, implementation guides, and best practices
• Contribute to continuous process improvements to enhance team productivity and individual efficiency

What will you get and learn from the job?

• Latest technologies in the market (e.g. Cloud deployment [AWS, GCP, Azure] and deployment methodology [CI/CD, Kubernetes, Docker]
• Latest project deployment methodology (e.g. Scrum, Agile, Devops, Sprints)
• Collaboration with multi-international customers and teams across the globe
• Clear career progression and growth within the company
• Joining an ever-expanding organization with extensive training programs designed for your role

All you need is…

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related discipline
• Minimum 5 years of hands-on experience in web-based development, ideally within the telecom sector
• Proven experience in GIS web development using web mapping JavaScript libraries (e.g., Leaflet)
• Solid understanding of RESTful APIs and web services integration
• Working knowledge of relational and non-relational databases (e.g., Oracle, MySQL, PostgreSQL, MariaDB, Cassandra)
• Proficiency in scripting languages such as Python, PHP, Bash, or PowerShell
• Exceptional communication skills, with the ability to convey technical concepts clearly to diverse stakeholders
• Strong analytical and troubleshooting skills, with a proactive approach to problem-solving
• Ability to collaborate effectively with cross-functional teams to resolve technical issues efficiently
• Skilled in building trust and confidence with stakeholders through high-quality and timely deliverables
• Demonstrated ability to excel in a fast-paced telecom environment, with agility to adapt swiftly to evolving technologies, shifting requirements, and tight delivery timelines
• Flexibility to work across multiple time zones based on project needs
• [Region-Specific Role] Proficiency in speaking and reading Mandarin is required to effectively support stakeholders and operations in the Taiwan region

Good to have…

• familiarity with telecommunications and radio network technologies (3G, 4G, 5G)
• Experience with Java and/or R programming languages
• Hands-on experience with enterprise-grade databases such as Oracle EE
• Exposure to geospatial analysis using JavaScript libraries (e.g., Turf.js)
• Experience working with Elasticsearch, including API integration and Query DSL
• Foundational knowledge of AI and Machine Learning concepts
• Strong integration and problem-solving skills, with the ability to work independently
• Excellent written and verbal communication skills, with strong interpersonal abilities
• Willingness to learn and adapt to new systems and technologies

Skills