Project Manager

Key Responsibilities

• Coordinate stakeholders, vendors, and cross-functional teams
• Plan and track resource allocation and project milestones
• Manage project risks, issues, dependencies, and actions through RAID management
• Drive Agile delivery practices and governance
• Monitor project SLA/KPI performance and delivery outcomes
• Prepare regular project status reports and executive-level updates
• Manage project scope, timelines, deliverables, and dependencies
• Facilitate communication between business, campaign, data science, and technology teams
• Ensure effective governance and timely escalation of project issues
• Support the delivery of AI/ML-powered use cases within the omnichannel campaign ecosystem
• Ensure alignment with Agile practices and development standards

Person Specifications

• Bachelor's degree in Business, Information Technology, Computer Science, or a related field
• Minimum 6 years of project management experience
• Proven experience managing Agile projects, including planning, resource allocation, scope management, and milestone tracking
• Strong stakeholder and vendor management skills, with the ability to coordinate cross-functional teams and drive project delivery
• Experience managing project risks, issues, dependencies, and escalations through effective RAID governance
• Knowledge of project management tools
• Excellent communication, leadership, and reporting skills, with experience preparing project status updates, executive reports, and KPI/SLA performance tracking
• Exposure to AI/ML, data analytics, or digital transformation projects is an added advantage

Vendor submissions - 12 months