Project Manager, II

As a Project Manager on APAC Repair Project Management (RPM) team, you will lead medium- to large-scale projects that are critical to our operations. This role requires orchestrating complex, long-term initiatives by collaborating closely with Product Operations, Repair Depots, Sales, Supply Chain, and Engineering team. The projects you manage will often span months and impact multiple sites & countries and device platforms. In this capacity, you will also serve as a trusted advisor, providing key support and strategic insights to management

Project & Operations Management

• Lead and manage projects of moderate scope, ensuring execution against timeline and budget.
• Develop clear project scope statements and build comprehensive supporting plans, factoring in resource availability, task durations, dependencies, and costs.
• Regularly monitor project progress, make adjustments to optimize execution, and provide concise status reports to the team and management.
• Act independently to resolve minor issues and risks, and provide mitigation recommendations for major issues.
• Potentially lead multiple limited-scope projects simultaneously.

Customer Issue & Escalation Management

• Lead service recovery plans for critical customer issues.
• Manage and monitor the team's email queue, ensuring timely responses and issue resolution.
• Coordinate with all internal stakeholders, including account teams, customer experience managers, technical teams, finance, repair, and supply chain, to ensure a seamless resolution process.
• Assist in problem isolation and analysis by collaborating with technical engineers to identify root causes and implement fixes within acceptable timeframes.

Financial Analysis & Cost Management

• Prepare financial analyses and cost projections for projects.
• Actively participate in end-to-end cost reduction by working with internal departments and external suppliers to minimize project costs.
• Identify opportunities to reduce and recover project expenses.

Process Improvement & Documentation

• Identify and execute continuous improvement plans, including process documentation, digitalization of project management, and reporting automation.
• Document project phases, process flows, and project status.
• Perform risk management to minimize project risks.
• Coordinate customized service delivery plans and changes in process flow based on specific customer requirements.

• Bachelor's degree
• 2-5 years experience
• Intermediate communication and facilitation skills
• Intermediate presentation skills. Demonstrated comfort in presenting to peer level or one level up cross functional audiences
• Demonstrated working knowledge of fundamentals with project management approaches, tools and methodologies. PMP certification preferred or in progress
• Intermediate skills in PC based documentation tools including MS Office and MS Project
• Intermediate skills in delegation and follow up
• Demonstrated working knowledge/experience of technical business unit assigned to (Engineering, Supply Chain, etc.)