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Project Manager Scrum Master

icon building Syarikat : Veracity
icon briefcase Jenis Pekerjaan : Sepenuh Masa

Bilangan Pemohon

 : 

000+

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Penerangan Pekerjaan - Project Manager Scrum Master

Veracity is a consulting company
that solves business problems by delivering digital
workflows that matter. We are one of ServiceNow’s largest and
fastest -growing Elite services partners, and due to our rapid
growth, we need a
Project Manager/Scrum
Master


.



The Project Manager/Scrum Master
plays a critical part in Veracity’s professional
services, by Managing and leading our customer projects
and agreements.

 
The Project Manager/Scrum Master
primary responsibility is leading customer projects
managing deployments of ServiceNow solutions to various
customers. You will have a passion for customer success and be
self -motivated, building high performing teams and delivering
exceptional customer outcomes across multiple customer
stakeholders. You will know how to form long lasting trusted
relationships with executive level stakeholders gaining their
endorsement for high quality delivery on time and to the highest
quality, be the primary customer contact for services, handling
issues and escalating as appropriate. You will have excellent
verbal and written communication skills and demonstrated
abilities in building and motivating high performing successful
project teams. Customer satisfaction is key to Veracity’s
success, there will be at times where you will need to deliver
more to maintain our excellent customer satisfaction
rating.




We Hire for Culture
First:


Our people are global
go -getters, we look to the long term, we solve for the customer,
and we value open, honest, early communication.

 
We believe we don’t exist
without exceptional people, so we respect and value them.
We pay fair base and at -risk components based on experience and
the market.Other companies give you a job. We give you
opportunity.





Veracity is focused on building
a people -focused organization with a long -term
culture of excellence. We work hard, we have
fun, we innovate and grow talent.


 


Key
Responsibilities




  • Accountable for
    management of overall project including scheduling, scope
    and budget


  • Managing projects,
    sprints, updating details and providing regular
    reporting


  • Facilitating key
    stakeholder meetings including regular steering committees
    with internal and customer teams, reporting on progress,
    issues, risks and contributing to issue
    resolution


  • Manages stakeholder
    expectations, maintaining focus on overall deliverables
    agreeing and applying contractual terms of
    project


  • Understands and
    engages expertise of others alongside
    own


  • Working
    independently on projects



  • Collaborating
    effectively with local and remote staff to drive successful
    outcomes on time and within budget providing support and
    mentorship


  • Developing and
    maintaining strong customer relationships with key
    stakeholders including executive sponsor, program managers,
    business process owners and enterprise
    architects


  • Responsible for
    ensuring the customer is fully informed and up to date on
    progress and concerns including risks, issues, scheduling,
    resourcing and change requests




  • Responsible for
    delivering successful outcomes in customer projects,
    ensuring excellent reputation for delivery and securing
    customer satisfaction ratings of 5 out of
    5


  • Monitors and
    measures customer satisfaction




  • Applies knowledge,
    tools and technical expertise to create value, ensuring it
    is tailored to the specific needs of the
    customer


  • Manages customer
    projects effectively ensuring objectives, deadlines and
    budgets are met by team members under own
    control


  • Competent use of
    project planning, tools, milestones appropriate for the size
    and scale of the project



  • Demonstrates the
    ability to assess, form and allocate work streams, managing
    own time and that of others to meet
    deadlines


  • Works with the
    customer to determine a handover process to ensure skills
    transfer, sustainability of results and knowledge capture as
    appropriate for project and customer.




  • Proactively
    predicts and reviews any potential areas of deficit,
    addressing them before the project
    finishes


  • Operates
    competently in all areas of project management and
    delivery


  • Manages ‘medium
    risk’ projects (working with others for high
    risk)


  • Identifies,
    quantifies and manages issues impacting on delivery of
    project


  • Enhance &
    increase ServiceNow knowledge by practising continuous
    learning, training and certifications utilising Veracity’s
    ServiceNow training platform




  • Working with our
    process owners to identify opportunities for
    improvement 


  • Shares knowledge
    and experiences with others



  • Keeping abreast of
    new platform features and
    capabilities 


  • Identifying
    opportunities and influence customers to adopt Veracity
    services




Requirements



  • Presents ideas
    convincingly to achieve specific
    outcomes


  • Demonstrates skills
    in building consensus and resolving
    conflict


  • Applies techniques
    to achieve influence, impact and achieve specific
    outcomes


  • Provides thoughts
    and ideas in a clear style using effective verbal and
    nonverbal communication techniques in formal and informal
    situations


  • Uses presentation
    tools effectively to engage audience




  • Produces clear
    customer and internal reports selecting the most appropriate
    style for audience



  • Seeks support from
    peers where appropriate



  • Embracing different
    cultural perspectives, thought diversity and cultivating
    workplace equality



  • Championing
    processes and continual improvement of our ways of
    working


  • Experience showing
    successful delivery of multiple customer projects for 3+
    years


  • Basic ServiceNow
    knowledge


  • Creative thinking
    and the ability to think outside the
    box


  • Loving what you
    do


 


Professional
qualifications and education
requirements

The following is preferred but
not a pre -requisite for this position






  • ServiceNow
    Administration PPM Fundamentals




  • Scrum Master
    Certification


  • Project Management
    Certification eg Prince2, PMP, CPM




  • ITIL
    Foundations




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