Project Manager Scrum Master

Veracity is a consulting company
that solves business problems by delivering digital
workflows that matter. We are one of ServiceNow’s largest and
fastest -growing Elite services partners, and due to our rapid
growth, we need a Project Manager/Scrum
Master

.

The Project Manager/Scrum Master
plays a critical part in Veracity’s professional
services, by Managing and leading our customer projects
and agreements.
 
The Project Manager/Scrum Master
primary responsibility is leading customer projects
managing deployments of ServiceNow solutions to various
customers. You will have a passion for customer success and be
self -motivated, building high performing teams and delivering
exceptional customer outcomes across multiple customer
stakeholders. You will know how to form long lasting trusted
relationships with executive level stakeholders gaining their
endorsement for high quality delivery on time and to the highest
quality, be the primary customer contact for services, handling
issues and escalating as appropriate. You will have excellent
verbal and written communication skills and demonstrated
abilities in building and motivating high performing successful
project teams. Customer satisfaction is key to Veracity’s
success, there will be at times where you will need to deliver
more to maintain our excellent customer satisfaction
rating.

Our people are global
go -getters, we look to the long term, we solve for the customer,
and we value open, honest, early communication.
 
We believe we don’t exist
without exceptional people, so we respect and value them.
We pay fair base and at -risk components based on experience and
the market.Other companies give you a job. We give you
opportunity.

Key
Responsibilities

• 
  
  Accountable for
  management of overall project including scheduling, scope
  and budget
  
  
• Managing projects,
  sprints, updating details and providing regular
  reporting
  
  
• Facilitating key
  stakeholder meetings including regular steering committees
  with internal and customer teams, reporting on progress,
  issues, risks and contributing to issue
  resolution
  
  
• Manages stakeholder
  expectations, maintaining focus on overall deliverables
  agreeing and applying contractual terms of
  project
  
  
• Understands and
  engages expertise of others alongside
  own
  
  
• Working
  independently on projects
  
  
  
• Collaborating
  effectively with local and remote staff to drive successful
  outcomes on time and within budget providing support and
  mentorship
  
  
• Developing and
  maintaining strong customer relationships with key
  stakeholders including executive sponsor, program managers,
  business process owners and enterprise
  architects
  
  
• Responsible for
  ensuring the customer is fully informed and up to date on
  progress and concerns including risks, issues, scheduling,
  resourcing and change requests
  
  
  
  
• Responsible for
  delivering successful outcomes in customer projects,
  ensuring excellent reputation for delivery and securing
  customer satisfaction ratings of 5 out of
  5
  
  
• Monitors and
  measures customer satisfaction
  
  
  
  
• Applies knowledge,
  tools and technical expertise to create value, ensuring it
  is tailored to the specific needs of the
  customer
  
  
• Manages customer
  projects effectively ensuring objectives, deadlines and
  budgets are met by team members under own
  control
  
  
• Competent use of
  project planning, tools, milestones appropriate for the size
  and scale of the project
  
  
  
• Demonstrates the
  ability to assess, form and allocate work streams, managing
  own time and that of others to meet
  deadlines
  
  
• Works with the
  customer to determine a handover process to ensure skills
  transfer, sustainability of results and knowledge capture as
  appropriate for project and customer.
  
  
  
  
• Proactively
  predicts and reviews any potential areas of deficit,
  addressing them before the project
  finishes
  
  
• Operates
  competently in all areas of project management and
  delivery
  
  
• Manages ‘medium
  risk’ projects (working with others for high
  risk)
  
  
• Identifies,
  quantifies and manages issues impacting on delivery of
  project
  
  
• Enhance &
  increase ServiceNow knowledge by practising continuous
  learning, training and certifications utilising Veracity’s
  ServiceNow training platform
  
  
  
  
• Working with our
  process owners to identify opportunities for
  improvement 
  
  
• Shares knowledge
  and experiences with others
  
  
  
• Keeping abreast of
  new platform features and
  capabilities 
  
  
• Identifying
  opportunities and influence customers to adopt Veracity
  services
  

Requirements

• 
  
  Presents ideas
  convincingly to achieve specific
  outcomes
  
  
• Demonstrates skills
  in building consensus and resolving
  conflict
  
  
• Applies techniques
  to achieve influence, impact and achieve specific
  outcomes
  
  
• Provides thoughts
  and ideas in a clear style using effective verbal and
  nonverbal communication techniques in formal and informal
  situations
  
  
• Uses presentation
  tools effectively to engage audience
  
  
  
  
• Produces clear
  customer and internal reports selecting the most appropriate
  style for audience
  
  
  
• Seeks support from
  peers where appropriate
  
  
  
• Embracing different
  cultural perspectives, thought diversity and cultivating
  workplace equality
  
  
  
• Championing
  processes and continual improvement of our ways of
  working
  
  
• Experience showing
  successful delivery of multiple customer projects for 3+
  years
  
  
• Basic ServiceNow
  knowledge
  
  
• Creative thinking
  and the ability to think outside the
  box
  
  
• Loving what you
  do
  

 


Professional
qualifications and education
requirements
The following is preferred but
not a pre -requisite for this position

• 
  
  ServiceNow
  Administration PPM Fundamentals
  
  
  
  
• Scrum Master
  Certification
  
  
• Project Management
  Certification eg Prince2, PMP, CPM
  
  
  
  
• ITIL
  Foundations