QA Engineer (PQE/CQE) - Dynamic Team

PQE

1. Receive feedback on process abnormalities and contact relevant departments for correction and prevention

2. Identify and take prevention action to control process quality risks 

3. Preparation and update of process SIP/SOP; Train the team to understand and comply with the process SIP/SOP.

4. Standardization of corrective and preventive measures for exception handling

5. Involve relevant units to make special improvements in process quality improvement projects

6. Follow up and implement special improvements to achieve the targets for the number of special projects and the amount of cost reduction

7. Docking and implementation of quality module information system

8. Continuously improve and optimize the quality module information system

9. Complete ad-hoc task assigned by superior.

CQE

1. Responsible for handling domestic and foreign customer complaints, coordinating relevant departments to analyze and investigate the causes of customer complaints and promote the implementation of internal improvement countermeasures

2. Establish a customer complaint ledger for domestic and foreign quality complaints, and follow up on the progress and status of customer complaint handling.

3. Responsible for convening customer complaint review meetings and outputting action plans to reduce customer complaints

4. Responsible for auditing improvement measures for customer complaints

5. Provide quality assurance letter for customer complaints

6. Responsible for identifying client application risks and internalizing management and control;

7. Collect, organize, summarize and promptly report crisis customer complaints from various channels.

8. Verify the return information of each base and external customers;

9. Responsible for communicating with SQE of each base and daily complaints from external customers, coordinating improvements within the company, and cooperating to assist in completing customer needs;

10. Complete ad-hoc task assigned by superior.

Job Requirements:

1. Bachelor degree or above, major in quality assurance, mechanical or new energy is preferred

2.  3-5 years of working experiences is preferred

3. Familiar with customer complaint handling procedures and customer service rules;

4. Master the basic knowledge of quality control processes and skillfully use quality tools;

5. Familiar with using 8D to handle customer complaints, have the ability to analyze problems and take improvement measures, and have the ability to analyze data;

6. Proficient in Microsoft Office Software.

7. Experience in the solar/photovoltaic industry is an added advantage.