Quality Analyst Specialist (QA) Telesales

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Quality Analyst Specialist - Telesales to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibility

● Assess and rate inbound and outbound "sales" calls according to company quality standards.

● Collaborate with Team Lead and Trainer to communicate above standards results to agents and supervises them on a daily basis.

● Provide concise feedback with advisable reply and valuable action plan.

● Consolidate sales agents' QA scores and draft daily, weekly and monthly report.

● Provide consolidated feedback to managers and supervisors on a daily and weekly basis.

Requirements

● A strong background in Sales /Telemarketing call audits, assessing and rating inbound and outbound calls according to company quality standards.

● Owns a deep understanding on Sales Metrics, Model and Structures.

● At least a year of experience in auditing sales calls and coaching agents.

● Attention to Detail

● Analytical Skills

● Coaching Skills

● Listening Skills and is Objective