Quality Manager, Global Data Center, APAC

Collaborate directly with regional and divisional quality, service operation, product, and engineering functions to streamline communication for Global customers. A. Manage Global DC customer quality issues and ensure high impact quality engagement. B. Provide leadership for division product quality related activities, driving capability and reliability requirement, manage risk and problem. C. Be the owner of customer quality problems and/or field issues as they occur. E. Drive preventative measures, aggregating data from customer failures and driving improvement in the plants or with design team F. Be responsible for statistical analysis leading to root cause findings, as well as field issue solving activities (technical and commercial), liaising and aligning with all related functions (quality, service, engineering, product line management, Sales & Marketing), for Global DC customers in a timely and effective manner on Root Cause analysis and exceeding Customer expectations. H. Be responsible for product quality improvement enhancement with proactive and systematic corrective action plans and achieving Key Performance Indicators (KPIs) such as Field Failure Reduction, and overall Customer Satisfaction: I. Interact across departments to enhance product quality J. Analyze customer specific requirements for reliability and reliability methods and make suggestions for improving product reliability and provide reports for internal and external parties K. Participate in Global customer calls/discussions and provide appropriate expertise on reliability L. Customer escapes prevention; increasing productivity by implementing plans and actions to reduce costs of poor quality; achieving product reliability enhancement associated with process capability and design-related corrective actions. M. Take Ownership of Field Service Bulletin (FSB) process, maintain FSB system with regular tracking and systemic action follow up. N. Engage cross-functions to support product reliability initiative deployment. Regularly evaluate the progress and effectiveness of key initiatives and make course corrections as business conditions and customer / stakeholder expectations evolve. Bachelor's degree, major in engineering A. Minimum of 10-year experience in related Electrical product technical requirements, quality experience is preferred. B. Minimum of 5-year experience of in field problem solving or service experience Financial and P&L acumen Customer orientation Result driven