Quotation Specialist

Job Responsibilities

• Execute the customer quotation process end-to-end in contributing to sales turnover.


• Handle incoming customer requests professionally, ensuring prompt and thorough resolution of issues.


• Collect and validate all relevant customer information to accurately identify and fulfill their requirements.


• Build Level 1 competency in spare parts identification for assigned BUs, supported by 2nd-level Technical Advisors and BA/BU (Global/Region) teams during the quotation process.


• Process technical and commercial inquiries.


• Prepare comprehensive quotations for spare and wear parts, covering both commercial and technical aspects.


• Work with BOMs (Bill of Material / Part List), customer project documents, and technical drawings.


• Coordinate delivery, invoice and payments.


• Assist with customer complaints and warranty claims as needed, in close collaboration with the regional Quality partner.


• Engage with multiple stakeholders to support customer technical and commercial inquiries.


• Perform additional duties and responsibilities as business needs evolve.

Qualifications

• Mechanical, Electrical & Electronics, Mechatronics Engineering or similar education background.


• Basic knowledge machinery and familiar with MRO.


• At least 3 years of hands-on experience in order processing, logistics, or Customer Services.


• Knowledgeable in incoterms.


• IT savvy, proficient in MS Office, with working knowledge of SAP/ CRM platforms (e.g. Salesforce SAP (SD Module, Stock, Purchasing).


• English and any other ASEAN language of an advantage