Receptionist

Purpose of Role

The Receptionist serves as the first point of contact for the whole school. This person is expected to behave in a professional and courteous manner to deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all visitors or parents of the school. 

Our ideal candidate is a professional with demonstrable experience in customer experience, and able to speak fluently in both English and Mandarin. 

Tenby Schools Penang, which hosts both an International and a Malaysian National school, is a premier campus on the island of Penang, located in the prestigious neighbourhood of Tanjung Bungah, just outside George Town.

With a new 75,000 sq. ft. STEAM facility set to open in June 2024, the school community has embarked on a new approach to education pillared on the progressive learning approach of STEAM - Science, Technology, Engineering, the Arts and Mathematics.  You can be part of this exciting journey which is aimed at ensuring our students grow at the pace of change!

Powering its new STEAM focus is an educational philosophy that has been proven around the world - Amazing Learning. Amazing Learning is about persisting through challenges and achieving breakthroughs. 

Find out more about our school on our website (tenby.edu.my/penang) and social media sites.

International Schools Partnership (ISP) Malaysia 

 Asia Pacific Schools, Tenby Schools and Straits Schools are a group of International and Malaysian private schools in Malaysia (wholly owned by the International Schools Partnership), offering both IGCSE & A-Levels and the Malaysian Sekolah curriculum. ISP Malaysia has a 60-year history in the country providing education to students from 3 to 18 years of age. It has gained a reputation for excellence and high standards in education. 

 ISP schools Malaysia follows both the international school curriculum comprising K12, IGCSE and A-levels (9 schools), starting at kindergarten level, while there are five schools that follow the Malaysian National Curriculum. While the national and international schools and classrooms are separated, facilities and non-curricular activities are shared between the schools. Students at ISP Malaysia schools enjoy high-levels of learning opportunity and achieve excellent results in UPSR, SPM and IGCSE and A-Level. 

Key Benefits

• A culture of engagement and trust, where staff contributions are recognised and valued.
• A passionate and motivated team of professionals who put children at the heart of decision-making.
• An embedded commitment to professional development and employee well-being.  
• Access to expertise, best practice sharing and learning opportunities across countries and cultures. 
• Competitive remuneration.
• Fee discount for children of employees. 
• Personal accident insurance coverage, Medical outpatient benefits and hospitalisation and surgical benefits.

ISP Principles

• Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding issues and acting and following up on all concerns appropriately.
• Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.
• Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.
• Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.

For more information visit  http://www.internationalschoolspartnership.com

Key Responsibilities 

• Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail.
• Refer enquiries to the appropriate person in a timely and efficient manner.
• Ensure all messages are accurately and promptly relayed to intended recipients.
• Responsible for front desk functions and maintaining the appearance of the reception area. 
• Provide general administration support for the school operations.
• Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services.
• Assist in any other administrative and ad-hoc assignment as and when required.

Stakeholders: 

Internal:  Staff in school

External: Parents, visitor and vendors

Line Management:  

Reporting to Postholder: Human Resources

ISP Leadership Competencies

You consistently demonstrate and role-model the ISP Leadership Competencies in all that you do. 

1. Collaboration. Takes an active part in leading their school or region; is cooperative and a genuine team player, developing positive, supportive relationships with colleagues to solve problems and maximise opportunities.
2. Learning & Getting Better. Continually demonstrates personal commitment and passion for learning and getting better using evidence and feedback; supporting others in their continual learning, development and growth.
3. Innovation Leadership. Is good at creating an environment where ideas for learning initiatives and services are generated and is able to motivate and inspire others through the process of creation through to completion.
4. Outcome driven. Can be counted on to find solutions. Is consistently looking to exceed goals and is focused on KPIs.
5. Resilience. Can deal with setbacks and challenges calmly and effectively.
6. Community Focus. Is committed to meeting and exceeding the needs and expectations of our students and their families.
7. Integrity & Ethical Management. Has the ability to work ethically and with integrity; helps others feel valued; upholds and models the ISP Vision, Purpose and Principles.
8. Leading & Inspiring Others. Supports, encourages and inspires students, colleagues and teams so that they give their best.
9. Understanding People. Is a very good judge of talent, can objectively articulate the strengths and motivations of people inside or outside the organization.
10. Influencing & Communication. Consistently informs, influences and inspires students, parents and colleagues through timely and effective communication.
11. Agile. Responds and adapts to changing circumstances; manages and solves problems by providing solutions in a climate of ambiguity.
12. Strategic, Commercial & Financial Awareness. Has the ability to apply understanding of the business and industry to improve effectiveness and profitability.
13. Planning & Decision Making. Makes decisions on the best course of action and then plans, organises, prioritises and balances resources to achieve the desired outcome.
14. Diversity & Equity. Has the sensitivity, awareness and skill to understand the values, behaviours, attitudes and practices across cultures that supports all children and adults to learn and work effectively.

ISP Commitment to Safeguarding Principles

ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

All post holders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history. 

ISP Commitment to Diversity, Equity, Inclusion, and Belonging

ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.