Regional Application Training Consultant - Excellent Benefits Package

Company Overview

Established in 2010 and headquartered in Singapore, BIPO is a global payroll and people solutions provider. Our comprehensive total HR solutions include our Human Capital Management (HCM) suite, Global Payroll Outsourcing (GPO) and Employer of Record (EOR) service across 160+ global markets.

We are better connected to support companies’ payroll and people solutions needs through a global network of 40+ offices, four R&D centres, and business partners across 160+ markets. To date, we have served 560,000+ headcounts and 3,300+ clients.

Key Responsibilities

The specific responsibilities that relate to this role include but are not limited to:

Products and Services Knowledge 

• Continuously and proactively learn and be familiar with the BIPO’s products and services updates to ensure effective product training and sharing to internal team members. 
• Work closely with Marketing team to update the marketing materials. 

Content Development

• Responsible for creating, facilitating, monitoring, evaluating and documenting BIPO services and solutions, and maintain up-to-date online product knowledge base
• Responsible to collaborate with subject matter experts and stakeholders using independent judgment, problem solving, and analytical skills in identifying and assessing learning needs
• Design and deliver educational programs and content.
• The position is considered proficient in adult learning, instructional design, and group facilitation, thus, the development of suitable learning programs for targeted audience.

Training

• Develop learning materials to support learning programs.
• Conduct face-to-face or web training sessions. 

Client Services

• Ensure proper training to client to ensure proficiency with BIPO platform.
• Ensure proper handling client’s data.

Relevant Experience and Qualifications

• 3-5 years of exposure in Application Trainer Role.
• A diploma or degree in Computer Science, Information Technology or equivalent.
• Candidate must possess at least a diploma or Degree in Computer Science / Business Admin / Engineering (Computer / Telecommunication) / Multimedia.
• A customer-centric, intellectually curious, bright, energetic person with the ability to drive the learning programs. 
• Excellent communication (written, verbal, and listening) and presentation skill.
• Proficiency in English is required, and fluency in Mandarin would be added advantage.   
• Good interpersonal skill and sensitivity to working across other cultures and values diversity.
• Good time management and prioritization skill.
• Proactive and independent learner.
• High attention to details and organized.
• Copes well under pressure and time critical issue.
• Prior experience in HRMS products implementation / support are added advantages. 
• Fresh graduate or candidate with 1+ year experience would be considered for the Associate Application Training Consultant Role.

Benefits

• Medical Insurance
• Dental Insurance
• Birthday leave