Regional Contractual Services Manager

Summary

Job Responsibilities

• Take full ownership of the assigned portfolio of service agreements (e.g., Remote Services, Inspection, and Maintenance), ensuring delivery excellence and high customer satisfaction.  


• Develop and lead a regional support structure, including quotation management, contract delivery, and back-office operations.  


• Act as the primary point of contact for all contractual service matters, ensuring timely and effective execution aligned with customer expectations.  


• Collaborate cross-functionally with Sales, Project Execution, Field Service, Spare Parts, and Automation teams to deliver integrated service solutions.  


• Drive operational excellence and standardization of service agreement management across the SEA region.  


• Oversee contract renewal processes, pricing strategies, and cost control measures to maintain profitability.  


• Develop and present integrated service proposals that balance customer needs with business objectives.  


• Support the identification, development, quotation, and negotiation of complex service agreements.  


• Establish and maintain region-specific cost calculation models in alignment with global guidelines.  


• Work with technical, legal, finance, and commercial teams to ensure accurate, compliant, and competitive proposals.  


• Maintain comprehensive documentation of quotations, contracts, and handover processes.  


• Communicate proactively with stakeholders on proposal status, pricing updates, and contract execution progress.  


• Collaborate with global teams to share insights and continuously improve service offerings and customer experience.  


• Support the implementation of service frameworks, processes, tools, and best practices within the region

Qualifications

• Bachelor’s degree in Business Administration, Engineering, or a related field.  


• Minimum 5 years of experience in value-based selling or front-end commercial roles.  


• Strong understanding of maintenance strategies and planning methodologies.  


• Solid commercial acumen, including pricing, cost management, and risk assessment.  


• Excellent stakeholder management, communication, negotiation, and presentation skills.  


• Fluency in English (written and spoken).  


• Self-motivated with a strong entrepreneurial mindset and results-driven approach.  


• Ability to operate effectively within a matrix organization across multiple countries and business units.  


• Proven ability to influence stakeholders without direct authority.