Regional Product Manager - Kunlun Products APAC&ME

Shiji Group provides software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel management solutions, to food and beverage and retail systems, payment gateways, data management, online distribution and more. Founded in 1998 as a network solutions provider for hotels, and later changed to a software provider for the whole consumer market, Shiji Group today comprises 5,000 employees in 80+ subsidiaries and brands, serving over 91,000 hotels, 200,000 restaurants and 600,000 retail outlets. Shiji is committed to connecting the global business of hospitality. We provide an integrated suite of technological solutions that empower hotel, retail, food, and entertainment companies to better connect with their guests.

A Regional Product Manager - Kunlun Products APAC&ME is primarily accountable for ensuring the quality, managing the product, providing education, and enhancing the 4 products along with its associated interfaces and modules.

Product Oversight

• Manage four core products:
  • KPC (Kunlun Package Control)
  • KES (Kunlun E-Signature)
  • LPS (Loyalty Program Services)
  • IMO (Infrasys Mobile Ordering)
• Oversee product roadmaps and review JIRA tickets for bugs and feature requests.
• Participate in roadmap meetings with product development teams.

Support and Escalation

• Manage support and escalation processes for clients and internal teams.
• Respond to product inquiries and escalate unresolved issues appropriately.
• Assist development teams with technical queries and hotfixes.

Collaboration and Communication

• Liaise regularly with country offices and product managers.
• Work closely with the regional team on core POS and related modules.
• Attend technical calls with third-party vendors and participate in integration discussions.
• Provide assistance to the MAC team with product demonstration as required

Documentation and Training

• Create and maintain technical documentation and central repositories.
• Provide training sessions as requested.
• Assist with presentations for new or enhanced features.

Testing and Compliance

• Conduct workflow and scenario testing where feasible.
• Facilitate interface and compliance requests after approval.
• Handle API and middleware queries when required.

Market and Product Engagement

• Collect and analyse market data from the region.
• Publish monthly product spotlights.

Requirements  

• Minimum 2+ years experience in installing/configuring/training enterprise Point of Sale software products.
• Excellent written and verbal communication skills. Both in English and Mandarin
• Experience in Microsoft suite of products including Outlook, Excel, Word, PowerPoint, and SharePoint. 
• Ability to travel both domestically and internationally.
• Ability to speak, read and write Mandarin to a conversational level.

Desirable: 

• Experience working in a hotel or restaurant position 
• Previous experience supporting hospitality software products 
• Familiarity with Windows and mobile Operating Systems 
• Familiarity with Hotel PMS solutions  
• Working knowledge of Networks, PC’s and troubleshooting installation issues