Regional Sales Manager, Mortgage

Regional Sales Manager, Mortgage

Company:** RHB Bank Berhad

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Job Summary

The Regional Sales Manager, Mortgage will lead and manage a team of mortgage sales professionals within a designated region, driving sales growth and ensuring exceptional customer service in line with RHB Bank Berhad's commitment to our clients.

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Job Responsibilities

* Develop and implement strategic sales plans to achieve and exceed regional mortgage sales targets.
* Lead, mentor, and motivate a team of mortgage specialists, fostering a high-performance culture and ensuring continuous professional development.
* Monitor market trends, competitor activities, and customer needs to identify new business opportunities and refine sales strategies.
* Establish and maintain strong relationships with key stakeholders, including real estate agents, developers, and financial advisors, to generate referrals and partnerships.
* Ensure all sales activities and processes comply with internal policies, regulatory requirements, and ethical standards.
* Oversee the entire mortgage sales pipeline, from lead generation and application to approval and disbursement, ensuring a smooth and efficient customer journey.
* Prepare and present regular sales performance reports to senior management, highlighting achievements, challenges, and proposed solutions.
* Act as a primary point of contact for complex customer inquiries and escalations, ensuring timely and satisfactory resolution.

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Job Qualifications

* Bachelor's degree in Business Administration, Finance, or a related field.
* Minimum of 8 years of experience in mortgage sales, with at least 3 years in a leadership or managerial role within a financial institution.
* Proven track record of consistently meeting or exceeding sales targets.
* Demonstrated commitment to providing excellent customer service, with a strong focus on client satisfaction and building long-term relationships.
* In-depth knowledge of mortgage products, services, and the Malaysian regulatory landscape.
* Strong leadership, coaching, and team-building skills.
* Excellent communication, negotiation, and interpersonal abilities.
* Ability to work independently and collaboratively in a fast-paced environment.
* Proficiency in Microsoft Office Suite and CRM software.