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Crisis Hotline Operator - Contract Basis (MY)

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Mohon Sekarang
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Penerangan Pekerjaan - Crisis Hotline Operator - Contract Basis (MY)

About ThoughtFull:

ThoughtFull is on a mission to simplify mental health for your personal and professional growth - through every season of life, anytime, anywhere. 

ThoughtFull is a Temasek-backed mental health company that provides full mental healthcare services for corporates clients around the Asian region and beyond. We were the first in Asia to offer clinically validated text-based coaching and the first to partner with insurers, making care more accessible to individuals and businesses. Join us on our mission and be part of our rockstar team! 

Responsibilities:

(Professional training will be provided)

  • Provide psychological first aid and crisis counselling to crisis callers from our corporate clients in English, Malay, Mandarin and Cantonese.
  • Oversee operations and management of the wellbeing-hotline services (attend, de-escalate/escalate and intervene).
  • Provide accurate and up-to-date information to callers/individuals accordingly.
  • Refer callers/individuals to appropriate resources when needed.
  • Collect accurate data about calls and callers with proper record keeping.
  • Supported by the in-house clinical team in administrative processes and psychological case management.
  • Being on standby on a fixed shift. [Phone to have stable internet connection to receive calls from the CloudTalk app]
  • Flexible working locations, you can be based anywhere.
  • Preferably have a degree qualification in mental health related fields, such as counselling, clinical psychology, or equivalent.
  • Preferably a licensed or registered mental health professional with experience in crisis management hotlines.
  • Fluent in English, Malay, Mandarin and Cantonese.
  • Must be punctual, reliable and able to work varying shifts.
  • Have sufficient digital and computer literacy and a meticulous record keeper.
  • Open-minded and multiculturally competent; accepting of differences in cultures, religions, and sexuality;
  • Open to learning; committed and motivated to learn and improve.
  • Fresh graduates are encouraged to apply.
  • Opportunity to make a positive impact and save lives
  • Work in a leading mental health tech company in SEA
  • Partner with us to make mental healthcare accessible to all
Original job Crisis Hotline Operator - Contract Basis (MY) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Mohon Sekarang
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