Integration Support Specialist

At Oaky, our customers are at the heart of everything we do. Their success drives our innovation, and we are committed to ensuring they have the best possible experience with our platform. As we continue to grow, we’re looking for an Integration Support Specialist to support our Onboarding team with technical implementations and ensure smooth connectivity for our customers. This role focuses on getting customers seamlessly set up and live on the Oaky platform. By combining your industry knowledge and technical expertise, you’ll play a vital role in helping customers achieve a seamless onboarding experience.

Reports To: Technical Customer Support Lead

Functional Collaboration: Customer Success, Product team, and External Partners

Location: Remote (Working Hours: 10:00 - 18:30 CET, Amsterdam time)

Key Responsibilities:

• Integration Management & Quality: Handle the technical setup, maintenance, and troubleshooting of integrations between hotels and PMS (Property Management Systems) and other third-party systems. Ensure that all integrations and technical setups adhere to Oaky’s standards, delivering high-quality implementations that align with best practices.

• Customer Onboarding Support: Collaborate closely with the Onboarding team to ensure new customers are successfully integrated into the Oaky ecosystem and go live seamlessly.

• Customer Point of Contact: Serve as the primary point of contact for all customer technical implementation needs, guiding them through the setup and integration process.

• Technical Troubleshooting: Diagnose and resolve technical challenges related to data feeds, API connections, and system configurations.

• Collaboration: Act as a bridge between the Onboarding, Customer Success, Product, and external partners to address connectivity issues and ensure a high-quality integration experience.

Integration Management & Quality: Handle the technical setup, maintenance, and troubleshooting of integrations between hotels and PMS (Property Management Systems) and other third-party systems. Ensure that all integrations and technical setups adhere to Oaky’s standards, delivering high-quality implementations that align with best practices.

Customer Onboarding Support: Collaborate closely with the Onboarding team to ensure new customers are successfully integrated into the Oaky ecosystem and go live seamlessly.

Customer Point of Contact: Serve as the primary point of contact for all customer technical implementation needs, guiding them through the setup and integration process.

Technical Troubleshooting: Diagnose and resolve technical challenges related to data feeds, API connections, and system configurations.

Collaboration: Act as a bridge between the Onboarding, Customer Success, Product, and external partners to address connectivity issues and ensure a high-quality integration experience.

We are looking for someone who is: 

• Detail-Oriented & Organized: You have the ability to manage multiple integrations and tasks simultaneously while maintaining high standards of accuracy and timeliness.

• Proactive & Self-Motivated: You’re a self-starter who anticipates potential challenges, takes initiative to resolve issues, and identifies opportunities to improve processes and workflows.

• Effective  Communicator: You can translate complex technical concepts into clear, customer-friendly language, ensuring seamless collaboration between customers, internal teams, and external partners.

• Analytical Problem Solver: You excel at diagnosing complex integration issues and crafting effective solutions, ensuring customers experience minimal disruptions.

• Customer-Focused: You’re committed to understanding customer goals, delivering seamless onboarding experiences, and exceeding expectations with technical implementation support.

Detail-Oriented & Organized: You have the ability to manage multiple integrations and tasks simultaneously while maintaining high standards of accuracy and timeliness.

Proactive & Self-Motivated: You’re a self-starter who anticipates potential challenges, takes initiative to resolve issues, and identifies opportunities to improve processes and workflows.

Effective  Communicator: You can translate complex technical concepts into clear, customer-friendly language, ensuring seamless collaboration between customers, internal teams, and external partners.

Analytical Problem Solver: You excel at diagnosing complex integration issues and crafting effective solutions, ensuring customers experience minimal disruptions.

Customer-Focused: You’re committed to understanding customer goals, delivering seamless onboarding experiences, and exceeding expectations with technical implementation support.