Key Account Manager (ShopBack Pay - Singapore Accounts)

Our Journey

ShopBack was born one night in 2014 when co-founders Henry and Joel were toying around (with entrepreneurial ideas) in Henry's car, sparking the concept of earning Cashback while shopping online. The ShopBack Group has now grown to become the leading shopping, rewards, and payments platform in Asia-Pacific, with 45 million shoppers across 12 markets and more than half a million transactions powered for 20,000 partners daily. Fresh off its debut in the European market, ShopBack is seeking thrill-seekers to join the journey of building The World's Most Rewarding Way to Shop. Get ready for the ride of a lifetime: a blend of startup spirit woven into a solid business foundation.

• Manage a portfolio of existing merchants on ShopBack
• Grow account size and value by proactively working with merchants and advising them on upcoming campaigns and secure offers for promotions
• Coordinate across internal teams, including marketing, business development and operations team in order to achieve merchant’s expectation and maximize performance
• Foster and grow merchant relationships through consistent engagement and ensuring a high quality of service level through a customer centric approach
• Conduct periodic performance reviews with merchants to ensure high campaign participation and optimization of commercial outcome

• Minimum 1-2 years of experience in account management
• Excellent interpersonal and communication skills in English, with the ability to build rapport and establish positive relationships with merchants 
• Strong analytical and problem-solving skills, with the ability to identify trends, patterns, and correlations in data 
• Highly self-motivated and driven to excel and deliver. Must be able to think out of the box in conceptualizing ideas for brand growth – creativity and logical thinking would be key
• Always be looking for new ways to develop, grow and broaden the relationship with the clients
• Proficiency in Mandarin is preferred to facilitate effective communication with stakeholders.

ShopBackers' DNA

Grit - We tackle all challenges head-on, working together to solve problems and achieve success.

Hunger - We value hard work, and having relentless drive.

Speed - We move fast and have a bias for action, all to deliver maximum impact.

Impact - We focus on results, always aiming for the best possible outcomes and timelines.

Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.

Exclusively for ShopBackers

Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.

Be part of a winning team on a journey to global scale.

Competitive compensation based on your performance.

Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.

Work-From-Anywhere benefit to enable you to thrive personally and professionally.

Flow Day Thursday (1-day a week, optional to work from home or office)