Remote Recruiter - Team Lead - Continuous Learning Opportunities

Our client, a global leader in outsourced omnichannel customer experience management, providing a wide range of solutions to enhance customer interactions for various industries. They specialize in delivering exceptional customer support, technical support, sales, and back-office services through multiple communication channels such as voice, email, chat, and social media. With a vast network of contact centers across the globe, they offer scalable and flexible solutions tailored to meet the unique needs of their clients. Due to their expansion plans, they are hiring:

Remote:                 Recruitment Team Lead 

Location:               Penang, Malaysia 

Working Hours:    9:00 am - 6:00 pm Singapore Standard Time; 

Working Days:      Mondays to Fridays, 40 hours per week 

About the Job 

As a Remote Recruitment Team Lead, you will be responsible to leading a team of remote recruiters based in Malaysia and Philippines and at same time, hands-on resourcing, identifying, and attracting top-tier talents within Malaysia to be based in Penang or Kuala Lumpur, providing talents with the right competencies, skills, and expertise necessary to excel in their positions. 

Responsibilities: 

• Managing the team’s activities and driving team performance & productivity. 
• Work closely with the Talent Acquisition Team to understand their recruitment needs and requirements. 
• Identify and attract qualified candidates through various channels such as job boards, social media, professional networking sites, and referrals. 
• Utilize targeted strategies to reach bilingual candidates proficient in English, Mandarin, Cantonese, Tamil, Bahasa Melayu, Native Japanese, and Native Korean but not limited to
• Screen resumes, conduct initial phone screenings, and assess candidates' language proficiency, customer service skills, and relevant experience. 
• Lead team to evaluate candidates' ability to effectively communicate in the required linguistic skills, both verbally and in writing. 
• Assess their ability to handle customer interactions, resolve issues, and provide support in each language.
• Coordinate and schedule interviews between candidates and hiring managers, ensuring alignment with language requirements and scheduling constraints. 
• Continuously build and maintain a pipeline of qualified candidates for future hiring needs. Engage in proactive sourcing strategies, networking events, and talent communities to expand the pool of potential candidates.
• Commit to achieving goals aligned with team targets and monthly SLAs 
• Contribute to the implementation of recruiting plans and strategies 
• Excellent communication, immediate responsiveness, maintain excellent internet connectivity, and providing real-time delivery during service hours; 
• Back-up Internet Connection/Power in cases of Power/Internet Interruption; and Engage with stake holders and or colleagues as needed through assigned tools. 

Requirements: 

• Bachelor's degree in any discipline 
• Proven experience as a recruiter in team leading or managerial capacity, preferably in a remote or virtual working environment. 
• As a Lead, be prepared to attend physical meeting at Clients office when required to
• Strong knowledge in Talent sourcing in spaces of Customer Experience Management, Call Centers and or for similar industry. 
• Excellent communication and interpersonal skills. 
• Ability to work independently and manage time effectively in a remote setting. 
• Familiarity with remote tracking systems and other recruitment and communication tools. 
• Proven track record in fast churn in recruitment, good staying powers as well as successful placement history. 

PrimeStaff Management Services Pte Ltd 

EA License No.: 95C5411 

EA Personnel Reg. No.: R1106591